Join Gipps SAFE Security – A Leading Provider of Security Services Gipps SAFE Security is looking for a skilled Duty Manager to join our Operations team at our Drouin office on a permanent, full-time basis. This opportunity is ideal for candidates who are passionate about supporting our operations and contributing to the safety and security of our clients and facilities. If you're ready to be part of a dynamic team and make a positive impact, we encourage you to apply. Why Join Gipps SAFE Security? At Gipps SAFE Security, we are committed to upholding the highest ethical standards. Our business model prioritizes our people, which in turn deliver meaningful value to our clients and our communities. Our primary goal is to positively impact the communities where we operate. We are dedicated to creating employment opportunities for individuals facing barriers to work, contributing to a tangible and lasting community impact. By joining the Gipps SAFE Security team, you will benefit from: The chance to be part of a purpose-driven social enterprise Timely and reliable payment of all entitlements A supportive, flexible work environment Access to professional development and training opportunities The opportunity to grow within a fast-expanding company About the Role In this role, you will enhance the performance and service delivery of our contracts and workforce. The primary objective is to ensure that workforce rosters align with operational needs, adhere to applicable regulatory instruments and Gipps SAFE policies, foster robust stakeholder relationships, and demonstrate a high level of professionalism in work ethic and perspective. Duties Reporting to the General Manager & Operations Manager, the Duty Manager will work in an office-based environment and will be responsible for a range of workforce planning and rostering activities including: Rostering security operations within a dynamic and busy 24/7 operation Ensuring effective and efficient resourcing models and shift coverage utilizing Guardhouse and Microsoft Office. Roster employees in accordance with the Security Services Industry Award, contractual requirements, service levels and KPI's Liaise with operational managers and other team members for new staff placements, Managing training matrix's to ensure appropriate skills and qualifications are maintained and documented. Manage absentee calls and annual leave requests to ensure continuous and appropriate shift coverage Assist with, and respond to, pay, leave and rostering related enquiries Compile reports and data including end of month information Delivering excellent customer service to all stakeholders Benefits and perks Values based company culture, with an inclusive and energetic team Ongoing learning and development opportunities Up to 4 weeks of annual leave per year Permanent full time position Weekdays Skills and experience Victorian Security License Driver's License Strong communication and relationship building skills Proficient in the use of Microsoft Office, specifically Outlook and Excel Prior experience in managing site security operations/rostering in a similar sector (highly desirable) Effective time management and organisational skills Demonstrated ability to make sound decisions within a regulated environment Ability to work with minimal supervision Effective written and verbal communication skills with a high level of attention to detail Ability to work as a member of the leadership team and maintain confidentiality around commercially sensitive and personal information Be able to work from an Office 5 days a week (Monday to Friday) This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a National police check as an essential selection component for this role. To apply for this position, please click 'Apply' on the bottom of this ad. Gipps SAFE Security is an equal opportunity employer. We are committed to providing an environment of mutual respect and we encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. Gippsafe Pty Ltd - ACN 636 382 511 - ABN 39 636 382 511 - L 987 576 42 S Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr