At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role Customer Engagement is the largest group within the Australia Retail Division at ANZ.
We support close to five million customers with a focus on being the bank of choice for Home Owners, for their home loans and other banking needs.
As the Senior Communications Advisor for Customer Engagement, you will lead and support the delivery of internal communication programs to support our strategy and priorities.
This will see you utilising your previous experience to help ensure our communication channels and tools are being used effectively and new ideas and concepts are quickly adopted.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent Role Location: Melbourne Work Hours: Full-time What will your day look like? Reporting into the Senior Communications and Engagement Manager, you will need to be hands-on, comfortable working with multiple stakeholders at all levels and enjoy a fast-paced, changing environment to deliver successful communication and engagement campaigns, as well as maintain operational communication channels to ensure our bankers are always prepared with the right information to help our customers.
You'll be an advocate for the application of best practice communication approaches, and be adaptable, resilient and able to thrive in a fast-paced environment.
You will be passionate about our customers, ensuring that our focus is always about enabling the exceptional customer experience ANZ is known for.
What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong experience in leading and delivering best practice internal communication plans for complex campaigns across varying frontline audiences.
Highly skilled in verbal and written communications, with experience in developing and executing newsletters with messages that are clear and impactful for diverse audiences.
Strong issues management background including investigating issues, briefing stakeholders and leading a best practice communications response, often during stressful situations.
Exceptional stakeholder engagement skills, with the ability to collaborate with and influence frontline teams through to senior executives.
Strong ability to connect the dots and problem solve.
Similar experience in the financial services industry is highly desirable.
Values driven – be strong advocate for ANZ values, always aiming to do the right thing, taking accountability and holding others accountable.
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
you'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit .
You can apply for this role by visiting ANZ Careers and searching for reference number 77255.
Job Posting End Date #J-18808-Ljbffr