Job OverviewJob Type: Full-time
Location: Flexible (Brisbane, Sydney, Melbourne, Perth)
About the RoleThe Assistant Team Leader Inside Account Management will support the Team Leader in driving retention, growth, and profitability outcomes aligned to the company's business plan.
This role will focus on delivering customer value and best practice travel programs, increasing and optimizing the number of services provided to customers.
The strategic intent of these programs is to deliver outstanding customer service, improved efficiencies, consolidation, savings, industry-leading account management practices, and the use of company technology, products, and services, resulting in retention, growth, and a best-in-market customer travel program.
Key ResponsibilitiesSupport the Team Leader in driving retention, growth, and profitability outcomesDeliver customer value and best practice travel programsIncrease and optimize the number of services provided to customersManage national, strategic, large, and multinational customersRequirementsMinimum of 8 years of extensive client/account relationship management experienceMinimum of 5 years of leadership experienceExperience in managing large accountsAbility to articulate knowledge about products, services, and value proposition to customersDemonstrated ability to build multi-level relationshipsWhat We OfferDevelopment: individualized Learning & Development pathway optionsExclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health, and wellness discounts, financial planning advice, employee share plan, and moreTravel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance, and moreFlexibility: Monday to Friday business hours with flexible options availableBrightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from withinCorporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gymMental Health: support and Employee Assistance Program for staff and familySocial: regular awards nights, social team-building, and industry events, with the opportunity to attend global conferencesGiving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering, and the Flight Centre Foundation; paid parental and volunteer leaveSustainability: the protection of our environment is essential to the future of tourism; as a leading travel group, we have made efforts to affect positive change to the environment
