Organisation: Victorian Managed Insurance Authority Salary: Salary not specified Occupation: Insurance and Superannuation Reference: VG/1824153 We have a fantastic opportunity in our Domestic Building Insurance division at VMIA for an experienced Builder Assessment Team Administrator.
Utilise your strong administrative and analytical skills and continue to grow in the Insurance industry! Builder Assessment Team Administrator, Domestic Building Insurance at VMIA 12 Months Fixed Term Location: Hybrid working Melbourne CBD close to Flinders St station Your role Reporting to the Head of DBI Risk Assessment, you will provide administrative support to the Builder Assessment Team which is part of the Domestic Building Insurance (DBI) Division.
The team reviews and assesses applications for eligibility from building practitioners and insurance for specific projects.
With your excellent communication skills, strong customer focus, and attention to detail, you will utilise your proven administrative experience and manage conflicting priorities, as well as a demonstrated ability to communicate sensitively and effectively.
What you do You will be a self-starter that is solution-focused with a proven capacity to problem-solve within the scope of the position.
You will provide administrative support including record management of the CRM database and electronic data.
You perform maintenance checks for the CRM database to ensure data integrity for informed and accurate decision making.
You liaise with clients such as builders, VMIA's DBI Distributors, building surveyors, homeowners, and direct specific queries received via email or by phone to appropriate channels.
You manage and respond to various incoming and outgoing information via various channels.
You operate within clear performance and behavioural expectations, taking accountability to deliver in accordance with agreed time and quality standards.
You consistently demonstrate positive and constructive behaviour, working collegiately across teams and divisions.
You are an active and impactful team contributor of ideas, insights, and operational decision making.
Who you work with This is a great opportunity to work closely with the Domestic Building Insurance team where you can maximise your contribution to our business by regularly participating in educational opportunities, researching, networking, and partnering with professional organisations.
You will consult regularly with the DBI nominated distributors regarding builder eligibility and policy information.
About you You have excellent communication, teamwork, and interpersonal skills, with experience working with a broad variety of stakeholders.
You have demonstrated administrative and analytical skills.
You have strong time management, attention-to-detail, and problem-solving skills.
You have a strong service orientation and ability to interpret client needs to provide high levels of service delivery and outcomes.
You are a highly supportive team player, enjoying an appropriate amount of autonomy to manage your own workload.
You operate within clear performance and behavioural expectations, taking accountability to deliver in accordance with agreed time and quality standards.
Qualifications You have demonstrated ability with Microsoft applications Word, Power Point, and advanced Excel.
You may hold an Administration qualification at Diploma level or have relevant equivalent experience.
Benefits There are many reasons to work at VMIA, here is how we will support you: Flex Work - VMIA is supportive of hybrid working to help our people perform at their best.
Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carers.
Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation.
Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), and Wellness leave.
Culture and lifestyle - People are at the heart of everything we do! Financial Support – We understand, every dollar counts.
Diversity and Inclusion Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
How to apply Please submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you.
We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Other relevant information Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check.
Job type: Full time / 12 months Job classification: #J-18808-Ljbffr