At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role This role will support the design and development of the ANZ Go Biz user experience.
Working with the Product Owner, User Experience Designers, Business Analysts, and Technology Delivery partners, the role will decompose business objectives into functional design and changes to support improved customer experience and financial outcomes for ANZ.
Role Location: 833 Collins Street, Docklands VIC 3008 or within Australia Role Type: Permanent Work Schedule: Full Time What will your day look like? As a Business Analyst, you are accountable for: Representing the needs of small business customers and frontline bankers, to ensure optimal banker and customer experience.
Designing banker and customer centric solutions across systems and processes.
Leveraging your strong business analysis experience and contacts to prepare, plan and facilitate sessions that provide research, feedback, and clarity on proposed solutions.
Engaging with Business and Technology partners and stakeholders to communicate and translate changing business needs.
Conducting business analysis, including facilitating workshops, process and journey mapping, capturing user stories, and helping the team deliver to acceptance criteria.
What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in conducting workshops, eliciting, documenting, and managing requirements for business and technology partners.
Strong ability to analyse business changes to understand process impacts.
Proven ability to problem solve where there is ambiguity, leveraging your networks and available resources.
Strong relationship building skills and the ability to leverage these relationships to deliver results.
Ability to dissect a complex problem into bite-sized requirements, and ability to plan and sequence requirements to deliver a final outcome.
Can appreciate difficult problems and enjoy getting stuck into the detail, but are able to keep an eye on the big picture to keep moving forward.
Experience working on digital transformation initiatives (i.e.
online applications).
Business lending experience.
Small Business Banking experience or exposure.
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 76461.
Job Posting End Date #J-18808-Ljbffr
