Select how often (in days) to receive an alert: Title: Business Analyst Location: Chadstone, Victoria, AU About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we're focused on delivering a wide range, low price and great service. We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference. About the role Officeworks is seeking an experienced and passionate Digital Business Analyst to join our digital team to work on officeworks.com.au. In this role, you will be responsible for eliciting and analysing business requirements, designing customer-centric solutions, and driving the implementation of key strategic initiatives that align with our business objectives. You will play a critical role in shaping solutions that focus on creating an easy and engaging experience for our digital e-commerce platform as we continue to enhance its functionality and customer experience. As a Digital Business Analyst, you will work closely with product owners, UX/UI experts, technical teams and stakeholders across the organisation. You will play a key role in identifying opportunities for improvement, leveraging insights to ensure that customer and business needs are met with a focus on delivering value in an iterative and lean model. You will be engaged and responsible for guiding projects from the initial solution design through to successful delivery, ensuring continuous improvement along the way. Our Digital team works in a hybrid arrangement, with 2-3 days a week at our Chadstone support office. Some responsibilities include: Facilitating workshops, discovery sessions and interviews to elicit high-level and detailed project requirements. Defining project requirements in a standardised format, ensuring clarity and consistency. Utilising techniques such as MOSCOW and INVEST. Monitor project progress, track activities, and resolve issues, championing continuous improvement. Technical acumen to work closely with development teams to understand technical constraints, validate feasibility, and help identify solutions. Demonstrate a proactive "get it done" attitude, influencing outcomes and negotiating with stakeholders. About you Qualifications and Requirements: Education: Bachelor's degree or above in IT, Business, e Commerce, or a related discipline. Business Analysis Certification (e.g. CBAP, PBA or similar) Experience: Working on customer facing.com websites in authenticated and non-authenticated environment. Working with data and insight tools, such as adobe and implementation and management of data layers. 3-5 years of experience as an Agile Business Analyst in product delivery. Experience in retail or digital product environment is highly desired. Hands-on experience in Agile frameworks and ability to think lean and deliver iteratively. Skills/Knowledge/Attributes: Exceptional attention to detail and commitment to consistent delivery. Strong interpersonal skills to build effective relationships with diverse stakeholders. Ability to facilitate communication between technical and non-technical teams. Ability to influence outcomes and negotiate with stakeholders. Technology Proficiency: JIRA, Confluence, Microsoft Office suite, Share Point, Microsoft Teams. Familiarity with Google/Adobe Analytics, Mural/Miro, or similar process documentation tools. Our culture It's all in a day's work when you're part of the Officeworks community – where you're not defined by who you are, but what you can do. We celebrate our teams' uniqueness by offering the below to the Officeworks family: An inclusive, diverse, and supportive environment. Flexible working arrangements to best support your individual needs. A key focus on wellbeing and safety. Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch. Ongoing training and development opportunities to progress your career. Industry leading Growing Families policy. At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. Officeworks is a 'Circle Back Initiative' employer – we commit to respond to every applicant. #J-18808-Ljbffr