Be part of the Leadership Team within a Global firm Key strategic and business improvement role working closely with the CEO Ability to work remotely across NSW, QLD, VIC, ACT, SA & WA HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry.
Formed in 1984, HIAIS is a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).
Chief Client Officer Due to continuous growth and a strong strategic roadmap, we are currently seeking a Chief Client Officer to accelerate growth within our HIAIS business.
The Chief Client Officer will play a lead role in our strategic initiatives in the Product/Cross-sell/Retention areas by developing and implementing improvements for both clients and colleagues in our servicing model for SME and Large clients and continually improving our teams' risk and product capability and bringing the best of Aon to ensure we consistently provide full risk management support to our clients.
Responsibilities: Provide innovative and proactive approach to product offerings, coverage and delivery channels Identify N2 E opportunities in the housing industry and create and execute campaigns alongside Subject Matter Expert and Marketing Review current process for retention, review, and benchmark against best practice in Aon Ensure transition to online Renewals is seamless and contributes to improved retention rates Identify thought leadership opportunities and webinars on an industry-wide basis and create and execute campaigns alongside Subject Matter Expert and Marketing Strategic involvement in new business opportunities and placement of large, complex accounts and support to State Managers on placement with existing large clients if and when required Strengthen technical and sales capabilities across HIAIS to ensure the best advice and service is being delivered to clients Assist in an Operations perspective to review the process of how we offer and cross-sell products to ensure that appropriate products are being offered consistently to clients Skills and experience that will lead to success: We are looking for an enthusiastic & highly motivated person who is able to make sound business decisions, driven to achieve goals, have a strong client service focus, maintain a high level of attention to detail as well as possess strong communication skills.
Having experience in a strategic and commercial focused business, a proven track record in managing, and growing, revenue through sales and service channels.
We are searching for someone who is a strategic thinker and has a real passion for growth and improving our client service and experience, has a strong technical understanding of general insurance whilst having the ability to engage and influence executive stakeholders.
How we support our colleagues: In addition to our comprehensive benefits package, we encourage a diverse workforce.
Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work...
and we are all for it.
We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
If you would like to learn more about the reasonable accommodations we provide, email .
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