Job type: Full time / Fixed term until: 28-DEC-2025 Organisation: Family Safety Victoria Occupation: Administration/Secretarial Reference: VG/DFFH/FSV/612645 NOV Job posted: 14/11/2024 Closes: 28/11/2024 Classification: VPSG3 Salary Range: $76,817 - $93,275 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please get in touch with the contact person listed on the ad. THE ROLE Client Support Officer - The Orange Door The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries as determined by the Hub workflow. The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role. Candidates should be able to demonstrate: Commitment to providing high quality trauma-informed service delivery to clients Ability to communicate sensitively and effectively in complex and challenging situations Collaborative approach to contributing to a high performing team ACCOUNTABILITIES INCLUDE: Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for Family Safety Victoria. Competently and sensitively prioritise tasks to provide optimal service delivery to clients. Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression. Mandatory Requirement: Working with Children Check COVID-19 VACCINATION: The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. HOW TO APPLY: All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal. Applicants are encouraged to apply online. Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. Please apply to submit your interest in this position. To apply for this role, you will be redirected to the Family Safety Victoria job application system.