Clinical Support Consultant Locations: Office - Melbourne, Australia; Remote - Australia (WA, VIC, SA) Time Type: Part time Posted on: 4 Days Ago Job Requisition ID: R0025406 About Harris Maternity Harris Maternity is made up of a portfolio of clinical software solutions that support maternity.
Our products range from digital maternity records to intelligent fetal monitoring solutions to online antenatal education for clinician educators and new parents.
We have a clear vision to be the leading partner to the Maternity and Newborn sector in Australia, providing software and solutions that our clinicians love to use.
Position: Clinical Support Consultant Part time (four days a week) Fixed 12-month contract (with a view to extend) What will be your impact? Perform customer workflow analysis to determine product purchase feasibility Create reports, educate customers and conduct product training sessions Understand the functionality of the products or software, setting up support resources and educating clients on usage Assist sales staff with product demonstrations Participate with various focus groups to evaluate product clinical requirements specifications and documentation Establish effective relationships with a wide range of people including external IT teams, stakeholders, customers, and support teams.
What are we looking for? 1.
Customer relationships, training and implementation Maintain and develop relationships with current and potential customers Liaise with customer's clinical and technical staff to identify and resolve product issues Conduct requirements gathering workshops with customers Demonstrate K2 MS products to customers Train customers on the use of K2 products prior to go-live Update knowledge base documentation as required 2.
Customer support Troubleshoot and support various applications and systems Ensure all issues are logged in the K2 ticketing system and track issues through to resolution Follow up with customers to ensure their issues are resolved 3.
Reporting, Workflow Analysis and Process Work with the K2 team to develop strategies for product implementation and ongoing support Submit all reporting to Manager and team by required deadlines Adhere to Company Policy and Procedure at all times What we can offer: Exciting professional growth and career advancement opportunities Flexible and autonomous working environment Employee stock ownership plans Lifestyle rewards And more! Join Us: Embark on a rewarding journey with Harris Maternity, where your contributions make a significant impact on the future of maternal healthcare.
Apply Now to Shape the Future of Maternal Healthcare! #We Are Harris Please note you must be eligible to work in Australia and/or New Zealand to be considered for this role.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties may change at any time with or without notice.
#J-18808-Ljbffr
