Cloud Engineer - Aws

An Australian-owned MSP/CSP is looking to hire an AWS Cloud Engineer to their Cloud Ops team.
The company has built a strong reputation over the last 20 years for providing excellent service and modern IT solutions across Public Cloud, Infrastructure, Modern Workplace, Cyber Security, and Networking.
The company has grown to having over 400 employees across 4 states and supplies IT Managed & Professional solutions to over 650 customers within the mid-market, enterprise & government sectors.
They have been recognised numerous times for being one of the best places to work in Australia and promote career development through detailed career progression plans.
The position will be working within the Operations Team providing AWS specific support; however, there are multiple pathways to develop your skills into other teams/technologies.
What you will be doing: Provide excellent technical support to a range of customers Act as an AWS SME to resolve escalated requests in a timely manner Develop standard operating procedures and processes for optimal, repeatable service delivery Provide ongoing recommendations to update processes and enhance customer service Work closely with other SMEs on more complex technical AWS escalations Communicate and document everything to the highest level What you need to succeed: 5+ years experience managing Windows/Linux environments 3+ years experience in an AWS focused position Must have previous experience in a busy Operations team Previous experience working with a Managed Service Provider Experience working with Service Management Tools - Service Now Excellent technical troubleshooting skills Excellent communication skills If you think you can be the one to shine in this role, then APPLY now for a confidential chat!#J-18808-Ljbffr