Cloud Solution Architect - Mission Critical (SAP on Azure) Architects (Information & Communication Technology) Full time Subsidised health insurance + stock discounts With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty.
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions.
As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance.
Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 50% from home.
Qualifications Azure Security for Infrastructure, Databases, Networking, Virtual Machines Azure Key Vault Azure SAP Azure Sentinel Azure Security Center Microsoft Defender for Identity Troubleshooting of data logging and audit, security monitoring Azure Governance and Compliance Other Qualifications 3+ years of experience in systems deployment, network operations, or IT consulting.
Working experience with Microsoft Azure Cloud based solutions in large enterprise environments.
Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Must have experience leading and driving projects as well as motivating others.
Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
Need the ability to handle critical technical issues and work in difficult support situations.
Need a proven ability to handle difficult or sensitive situations with exasperated customers.
Certification in Microsoft or other Cloud Technologies or Security.
Responsibilities Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions).
You will work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
You will identify and manage customer goals and Sf MC opportunities across Azure Security to improve the quality, consumption, and health of the customer's messaging solution.
You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution.
You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
You will share and gain knowledge through technical communities.
You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
At Microsoft we are dedicated to advancing human and organisational achievement.
We believe that technology is a powerful force for good and that meaningful innovation will contribute to a brighter world where everyone has access to the benefits and opportunities created by technology.
Our people are what makes us one of the world's most dynamic companies.
Come as you are, thrive in an environment that helps you achieve more, and do what you love every day.
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