Melbourne CBD with relocation to Victoria Bayside
Full-time permanent opportunity with great staff benefits
Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer and a member of the Global Allianz Group. We've been providing an outstanding boat insurance claims service to boaties of all kinds for more than 50 years. When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are currently seeking an energetic and passionate individual to join our Commercial team as a Continuous Improvement Specialist. The purpose of this role is to monitor and conduct activities to ensure the consistent implementation of and compliance to customer quality and service expectations, in accordance with regulator expectations and internal policies.
You'll be responsible for:
Observing, evaluating, and analysing call quality with customers, partners, and internal stakeholders.
Evaluating emails and chat channels to support customer & partner touch points.
Collaborating with frontline teams & account managers to support action to achieve compliance and service goals, and excellence with every interaction.
Creating effective communication while building and sustaining collaborative relationships with stakeholders.
Holding regular meetings with key stakeholders on matters arising with clear accountability and follow-up action and proactively identifying opportunities for functional improvements.
Drafting, revising, implementing, promoting, and improving monitoring and compliance policies and practices regarding insurance and compliance codes of practice & legislation.
Promoting a strong risk-aware culture through aligning and meeting the organisational risk appetite statement to support the business and inform decision making to achieve business objectives.
Important to your success:
Demonstrated operational experience in similar roles such as claims/QA with a passion for continuous improvement within insurance or financial services is highly preferred.
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships.
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
What's on offer?
Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible working.
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.
About Us
Club Marine Insurance is proud to be a supporter of Australian boaters. As Australia's largest provider of boat insurance, we've been protecting the insurance needs of Australian boaters for more than 50 years. Underwritten by Allianz, one of Australia's largest general insurers, we're not just for the boating community, we're actively part of it as supporters of yacht clubs, fishing tournaments, boat shows, regattas, and volunteer marine groups.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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