CRM Officer – 12-month contract, full time, based Melbourne Healthscope is seeking an experienced and motivated CRM Officer to support our growth agenda through expert management of our Customer Relationship Management (CRM) system - Salesforce.
This role is pivotal in implementing and maintaining streamlined processes to ensure optimal use of Salesforce across the organisation.
You will facilitate comprehensive education and training in Salesforce, generate market insights and trends through automated data and reporting, and provide essential technical support in collaboration with our IT team.
As the CRM Officer, your responsibilities will include: Salesforce administration and maintenance Process implementation and optimisation Education and training Reporting and analytics User support, issue resolution and continuous process improvement Minimum Requirements: Salesforce Administration: 2-4 years of hands-on experience as a Salesforce administrator or in a similar role, with a strong track record of managing and optimising CRM environments.
Data Management: Experience with data management practices, including data imports, exports, deduplication and data integrity.
User Support and Training: Demonstrated experience in providing user support and training, with the ability to communicate technical information to non-technical users effectively.
Process Improvement: Proven experience in developing and implementing process improvements, workflows, and automation within Salesforce.
Reporting and Analytics: Experience in creating and maintaining reports and dashboards to provide actionable insights to stakeholders.
System Integration: Familiarity with integrating Salesforce with other systems and applications, using tools such as APIs, middleware, or third-party connectors.
Project Management: Basic project management skills, including the ability to manage multiple tasks and projects simultaneously.
We care about your career at Healthscope.
Healthscope is Australia's only national private hospital operation and healthcare provider with a network of 39 hospitals that service every state and territory.
Our people are known for achieving exceptional clinical outcomes, transparent public reporting and positive patient feedback that is industry leading.
Applications close: 29th October 2024 To Apply: Please click on the 'Apply' button to be taken to our online application form.
For any questions, please reach out to More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority.
Applicants will be required to consent to a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment.
Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.
#J-18808-Ljbffr