Support the delivery of important council services Ongoing and Fixed Term positions available - Commencing mid November 2024 $71,689pa (plus super and RDO) Boroondara is changing.
We are in the midst of implementing a major business transformation.
This change is crucial to delivering on our commitment to become a truly customer centric organisation.
Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience.
A little bit about the role Reporting to the Team Leader - Customer Connect you will play an integral part in our transformation journey providing high quality services and support for our community.
You will be the first point of contact to members of the community who are either visiting Council offices in person or contacting Council by telephone, email, and social media.
You have an eye for detail, can accurately capture queries, requests and issues raised by members of the community, and facilitate their efficient resolution.
Whilst you will work across a minimum of 2 channels your primary focus will be phone based so we are looking for people who are strong communicators who enjoy helping people and solving problems in a contemporary contact centre environment.
You are keen to work for an organisation that will invest in your ongoing learning and development in a fast-paced environment where we put the customer at the centre of everything we do.
Why join us This is a fantastic role to showcase your existing knowledge, experience and enthusiasm, and develop your skills further.
You will join an exciting team, where peer-to-peer learning and collaboration will be a core component that drive success.
You will join a great work environment which offers: flexible work hours and hybrid working after your training period (typically a minimum 2 days onsite, 3 days' work from home) active learning and development opportunities prime office location in Camberwell surrounded by cafes, retail and restaurants generous parental leave and other leave entitlements wellbeing programs, free flu vaccinations, 12 RDO's a year and more.
Employment requirements Applicants must have the right to work in Australia.
Preferred applicants will be required to undergo a National Police Record Check.
How to apply Please submit your application online by 11:59pm 29 September 2024.
All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
Previous applicants within the last 6 months need not apply.
For a confidential discussion about this position please contact Leanna Keogh via email We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements.
If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or to allow us to help in any way we can.
Who are we? The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne.
A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement.
We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS).
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it's a great time to join Boroondara! #J-18808-Ljbffr
