Customer Engagement Specialist

About Our Client The employer is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence.
With its offices in Footscray, the company provides a wide array of legal solutions tailored to meet the diverse needs of its clients.
Job Description Addressing customer queries and resolving issues in a timely manner.
Facilitating customer engagement through various channels.
Contributing to the development of customer service strategies.
Tracking customer engagement and compiling reports on feedback.
Maintaining a positive, empathetic, and professional attitude towards customers.
Continuously improving customer satisfaction through expert conflict resolution.
Assisting with client on-boarding and training.
Collaborating with the customer service team to ensure excellent service standards.
The Successful Applicant A successful Customer Engagement Specialist should have: Proven experience in a customer service role.
Excellent communication and interpersonal skills.
High level of proficiency in using customer management software.
A problem-solving mindset with a strong focus on customer satisfaction.
A positive outlook and enthusiasm for learning new skills.
What's on Offer $37 per hour plus superannuation Footscray location A temporary role with potential for growth and development.
A chance to work in a diverse and inclusive company culture.
We encourage all qualified candidates who are passionate about customer service and thrive in a fast-paced environment to apply.
This is an excellent opportunity to join a leading company in the legal services sector and contribute to enhancing customer experiences.
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