We Offer: At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match.
If you share our drive and commitment, the opportunities are limitless.
By combining our scale and resources with an entrepreneurial mindset, we'll give you the chance to take on bigger challenges, grow faster and develop yourself further.
The Position: The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit both Maersk and the customer.
Job Description: Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders.
Understand external factors impacting the customer's supply chain and their sense of urgency, service needs, drivers, and desires.
Align with customer expectations upfront and respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk's product offering.
Cross-sell and upsell logistics and services products to customers.
Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
Willingness to go the extra mile towards the customers with a focus on providing solutions.
Job Requirements: Knowledge of the shipping, supply chain, or logistics industry.
Excellent stakeholder management, interpersonal, and communication skills.
Energetic, well-organized, and self-initiated.
Analytical and problem-solving skills.
Good process understanding and digital proficiency.
Experience with Cargo Wise 1 preferred.
Strong Microsoft Office skills.
Ability to work under pressure while keeping quality in focus.
Strong cost-conscious and optimization mindset.
Salary: AUD 75k base + super + annual bonus.
Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check.
Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.
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