The Customer Liaison Officer is the first point of contact for internal and external customers at The Gordon.
The role responds to face-to-face, email and call centre inquiries utilizing exceptional customer service and problem-solving skills.
This first point of contact position requires great communication skills and a willingness to help identify how The Gordon can support and deliver educational and lifestyle outcomes.
Customer Liaison Officers are located at The Gordon's Geelong and Wyndham campuses.
Staff are recruited to a primary location with the requirement to provide coverage support at other locations as requested.
Employment Opportunity: Full Time Ongoing Salary: $68,392 to $74,345 plus Superannuation Superannuation is paid at the current superannuation guarantee rate.
Why work with The Gordon? The Gordon, one of the largest regional TAFEs in Victoria, is a dynamic and inclusive organisation.
When you join us, you will be joining a thriving community that is supportive, collaborative and passionate about education.
Your contributions will shape the future of education and empower students to reach their full potential.
As an employee of The Gordon, you will have access to: Work/life balance Career growth Professional development Employee Assistance Program (EAP) Free (early bird) staff parking and close to public transport The Culinary Collective, our own cafeteria, The Social Café and The Davidson Restaurant We are the Gordon | We bring our best | We create the future | We are student minded As a values-driven organisation, The Gordon encourages employee celebration with a dynamic Values Recognition initiative.
This program empowers team members to highlight each other's outstanding contributions, offering timely and impactful feedback that resonates throughout the year.
Our people thrive in a diverse and vibrant environment that is welcoming, inclusive and safe.
We provide a workplace of equal opportunity, accessible to everyone, regardless of ability, where everyone has the right to be themselves and where our diversity is a catalyst for the experiences of our community.
The Gordon is dedicated to the safety and welfare of all children and young people and prides itself on being a Child Safe organisation and aligns with the Victorian Government's Child Safe Standards.
Application requirements: Applications must include a Cover Letter addressing the Key Requirements of the position, a current Resume, and any additional supporting documentation that outlines your skills, experience and suitability for the position.
This position requires a current Victorian Employee Working with Children Check and a Nationally Coordinated Criminal History Check.
You must hold permanent residency status in Australia or have a valid Work Visa to apply for this position.
We are committed to providing an inclusive and accessible recruitment process.
If you need reasonable adjustments or support during the recruitment process, please get in touch with our Careers and Talent team via ****** or +61 3 5225 0870 to discuss.
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