Customer Service Officer

Join a collaborative, well-tenured team | Reporting to the Customer Service Manager Work with an organization focused on environmental sustainability | Previous experience in the automotive industry essential Located in the southeastern suburbs | 5 days onsite About the Company Join a company where you will report to the Customer Service Manager and collaborate with other customer service officers.
This dynamic role is ideal for someone who thrives in a complex environment and has a strong interest in the automotive industry.
You'll be part of a supportive team that values excellent customer service, enthusiasm, teamwork, and open communication.
This is an on-site position in Hallam, working Monday to Friday.
About the Role Respond to customer inquiries via phone and email Provide customers with technical expertise Deliver a 5-star customer experience to encourage retention and repeat business Manage key stakeholder relationships Maintain key supplier relationships Identify and implement efficiency improvements Skills & Experience Experience in telephone-based customer service Automotive industry experience A degree in engineering or general technical knowledge is highly desirable Attention to detail Excellent verbal and written communication skills Benefits Excellent leadership training program Collaborative working environment Socially responsible organization Rewards and recognition for outstanding performance Strong learning and development program At Charterhouse, we embrace and value diversity of culture, working arrangements, sexual orientation, and gender identity.
On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.
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