Customer Service Officer

Mount Waverley location, free parking onsite Growth opportunities About Our Client Our client is a high-profile manufacturer, distributor, and installer of outdoor living and entertainment spaces across Australia.
They have over 15 customer brands and a strong market share.
This is an outstanding role for a candidate seeking permanent, secure, and full-time work in a highly successful team.
Job Description Reporting to the Customer Service Manager, the main duties include, but are not limited to: Working in a team-based environment to answer customer phone and e-mail queries efficiently.
Daily processing of customer sales orders using the CRM system.
Internal liaison with logistics, warehouse, sales, and financial staff.
Issuing credits, refunds, and dealing with customer complaints.
Maintaining and building customer relationships by providing outstanding customer service daily.
Assisting field sales representatives with queries and customer contract inquiries.
General administrative duties and ad-hoc tasks as required.
The Successful Applicant Our client is seeking a proven and dedicated customer service representative with previous experience in a fast-paced phone and e-mail-based customer service role.
You will have excellent communication skills and the ability to multi-task and manage time effectively.
An excellent training program will be provided in what is an excellent team and organizational culture.
What's on Offer You'll be joining an established team that values fun, respect, and teamwork, plus additional benefits of: Located in Mount Waverley, with free parking available on-site.
Temporary, full-time role within an excellent team.
Opportunity for temp to perm.
Outstanding manufacturing brand.
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