Customer Service & Operations Manager

Apply now Job no: 563222 Work type: Full Time Location: Melbourne Categories: Sales About the Role Are you ready for a dynamic challenge that goes beyond a conventional job? Harvey Norman Melbourne QV are seeking a versatile superstar to join our team.
Blending warehousing, administration duties, and customer service to create an exceptional experience for our customers - This role will have you collaborating closely with our customers and in-store team to ensure seamless operations and outstanding service.
Key Responsibilities: Manage receiving of stock in store Oversee deliveries and handle customer inquiries related to online orders Assist with customer queries and coordinate repairs with our in-store Tech Team Organising and managing claims for returns to suppliers for credits and repairs About You: You are a self-motivated, team-oriented individual who thrives in a multifaceted role.
Whether you're in the warehouse or interacting with customers face-to-face, you bring enthusiasm and adaptability.
Desired Attributes and Qualifications: Proven track record of delivering exceptional customer service Quick learner with strong organisational skills Excellent communication and interpersonal abilities Proficient in basic Microsoft Office applications Forklift license preferred (we're willing to provide this certification for the right candidate) Experience with managing high stock volumes is a plus What we offer: Attractive commission based structures Opportunities for fantastic incentive-based promotions Harvey Norman is a strong advocate of career progression with a wide support network for professional development – the sky is your limit! An environment where good performance is recognised and rewarded A flexible and positive work environment Don't miss out on this exciting opportunity—apply now! Advertised: 05 Sep 2024 AUS Eastern Standard Time #J-18808-Ljbffr