Customer Service Support - In Home Care - South Maximum term until 28/2/25 Full-Time role Hybrid model, monthly need to attend in-person meetings in head office Camberwell.
Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith-based, purpose-driven organisation that provides residential and community care for older adults, support to children, families, and people living with a disability, financially disadvantaged people, and people seeking asylum.
We respect all faiths and beliefs and actively promote inclusion and diversity.
The Role Our Customer Service Support (CSS) staff are the first point of contact (via phone) for Baptcare's Home Care Package services.
The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules, budgets, coordination of services for clients, and invoices.
To summarise in short... Provide internal and external customer service via telephone to our Home Care Package customers and 'private fee-for-service customers' Liaise with Baptcare customers daily to provide admin support for customer care plans Daily administration: updating customer notes, budgets, updating schedules, processing invoices Month-end reports For You Hybrid model with monthly need to attend in-person meetings in Camberwell.
Access to not-for-profit salary packaging Most importantly, you will be part of a wonderful team who want to help you expand your skills and grow your career.
Key Selection Criteria Minimum of 2 years' experience in a similar, phone-based role with a high volume of incoming calls and experience in problem solving Experience in the Aged Care sector will be highly regarded Qualification in Office Admin / Support or qualified by relevant experience How to Apply: Click 'Apply Now' to submit your application.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.
Please visit our careers page for more information: https://careers.baptcare.org.au/home-care-careers If you require support with the application process, please contact ****** Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity.
We welcome applicants who may require adjustments.
Baptcare is dedicated to the safety, empowerment, and participation of all children.
We have zero tolerance for child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
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