Amazon Web Services (AWS) Engineering Operations Technician (EOT) Amazon Web Services (AWS) offers an exciting environment, encouraging creativity and personal development while maintaining computing environments in a secure, scalable, and cost-effective manner.
At Amazon, we want you to progress, so come and work for the world's most Customer-centric Company.
We are looking for an Engineering Operations Technician (EOT) that will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting.
The DCEO team delivers the world's best data center services across the globe for AWS.
In the EOT role, you will be responsible for risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure and vendor management within our AWS Data Center environment.
We are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
Engineering Operations Technicians support the data center building and the critical infrastructure that keep it running.
In AWS you will have the opportunity to work with a constant stream of new technologies and products, and experience opportunities to learn and grow while being surrounded by a motivated and diverse team.
Key Responsibilities: Operations: Participate in a 24x7 shift roster.
Responsible for the on-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.
Generate Change Management requests & Incident Management tickets for events that DCEO are responsible to manage.
Work with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
Establish documentation relevant to business & facility operations.
Responsible for the installation of the racks and the provision of power/cooling within its constraints.
Review the management of both routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
Assist in the design, implementation, commissioning, and build-out of new facilities.
Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
Management of the Facility assets and the provision of infrastructure & inventory asset management.
Attend and participate in regular Construction & Operational Meetings as required.
Familiar with Work Order compliance to ensure all contractual SLA's are achieved.
Interface with Infra Ops management for day-to-day operational requirements.
Assist in recruiting efforts.
Assist in the resolution of any infrastructure engineering or services issue.
Delivery of exceptional customer service and satisfaction.
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