About 2 months ago, from Adore Beauty Pty Ltd POSITION TITLE: Digital Business Analyst DEPARTMENT: Technology DATE: 13/12/23 LOCATION: High St REPORTS TO: Head of IT Systems POSITIONS REPORTING TO THIS ONE: None ORGANISATION & CONTEXT Adore Beauty is Australia's longest-running online beauty store with over 250+ global brands and 13,000+ products ranging from budget, professional and luxe.
Today, Adore Beauty is a bustling, ASX listed quick-paced, passion-driven company employing around 200+ team members.
This role will predominantly be based in our Head Office in Northcote, reporting to the Head of IT Systems.
KEY OBJECTIVE: The role will play a pivotal role in analysing and documenting complex customer and business requirements for key projects and initiatives, identifying opportunities for process enhancement, and working with cross-functional teams to implement effective technical solutions aligned with our business objectives.
The Digital Business Analyst provides support across the full technology development lifecycle from discovery through to delivery and beyond.
You'll be highly organised and consultative, combining high levels of analytical skills to help develop solutions for customer and business opportunities and problems.
1 – Transformation Project Support Business case support for larger initiatives, high level scoping of costs/size and benefits to support prioritisation and capacity planning Assisting with RFPs; Undertaking desktop research, assisting in short lists, defining process, creating and managing documentation, creating scoring sheets Developing stakeholder RACI and engagement/communication plans Undertaking competitor research and documentation Documenting business and technology requirements including use cases, edge cases, test cases and unhappy paths.
Validating and refining scope with product/tech teams Work with product and technical teams to break work down and capture acceptance criteria and go live approval processes Defining reporting/measurement requirements Assist with change management; managing risk and change registers Other responsibilities as required Assist with initial validation, triage and prioritisation of technology tickets raised by business stakeholders Manage the vendor contract register and create processes to support contract management, negotiation and renewals 3 – Standard Operating Procedures/ Processes Create a process for capturing, storing and prioritising processes requiring documentation Understand and document the current processes technology-based processes and workflows across the business and technology partners, and maintain those documentations Identify gaps where processes do not exist and work collaboratively with the wider business to create and document agreed process Identify, automate and/or optimise/re-engineer key processes to streamline and transform business processes and drive efficiency Upskill key business owners of agreed processes so they can identify opportunities for automation/improvement and maintain documentation RELATIONSHIPS AND INTERACTIONS: Internal Technology team, especially Head of IT Systems and Product Lead ELT – CEO/CFO/COO/CMO/CXO/CTO Head of Data and Insights Customer Experience Manager and CX leads Marketing Leadership team People and Culture Team Brands Team Planning Team External Existing and prospective suppliers & vendors DECISION MAKING (Freedom to Act) & POSITION DIMENSIONS This role works under the direction of the Head of IT Systems.
This role has no direct reports and is not directly responsible for a designated budget, but may be assigned responsibilities at a project level as required.
VALUES: As a trusted team member & leader, the business asks you to respect and adhere to our Values at all times: A positive approach Doing the right thing Always growing Working for each other KNOWLEDGE AND EXPERIENCE REQUIREMENTS Qualifications 5+ years of experience as a Digital/Technical Business Analyst, ideally in Retail Strong analytical skills for data interpretation and proposing effective solutions Proficiency in Agile methodologies and creating technical documentation in systems such as Jira and Confluence Extensive BA experience eliciting business requirements, facilitating workshops and process mapping System upgrades and/or migrations experience preferred Ability to perform in fast-paced matrix structure organisations, in close collaboration with Product Managers, Scrum Masters, Service Designers, UX Designers, UI Designers, Solution Architects, Developers, Testers, Change Managers, Business Stakeholders and external agencies and vendors Skills and Attributes Excellent stakeholder management and negotiating experience Exceptional communication skills for collaboration with diverse teams (proactive, forward thinking and curious) Empathy for business stakeholders, employees and customers Strong commercial acumen Resilience and attention to detail ACCOUNTABILITIES KEY RESULT AREA KEY ACTIVITIES & RESPONSIBILITIES Workplace Health, Safety and Well-Being Maintain a safety culture, and ensure all near misses, hazards and incidents are reported, investigated and appropriate corrective actions completed Bring to the attention to the company of any issues that will, or have the potential to adversely affect work, health, safety or wellbeing standards Embrace the individualities of diverse personalities and people across the business, to maintain a psychologically safe, inclusive and values driven environment.
Team Work Develop and maintain proactive and productive working relationships with both internal and external stakeholders Communicate information as appropriate with relevant team members and to ensure they have up-to-date information Participate in team activities and meetings demonstrating respect and consideration for individual experience and expertise.
Engage in continuous learning and contribute positively to a collaborative and respectful working environment aligned with the culture and values of Adore Beauty.
PHYSICAL DIMENSIONS: This role requires the ability to: Sit or stand for long periods, as well as regular bending, crouching and reaching.
Use an appropriate lifting technique to manually handle office files and items.
Operate a computer accommodating reasonable adjustments.
React to a display (computer screen) throughout the workday.
Use a telephone within reasonable adjustments (including use of headset).
The employee must frequently lift and/or move up to 10 kilograms and occasionally lift and/or move up to 15 kilograms.
For more than 15 kilograms you MUST seek assistance.
Please advise us if reasonable adjustments need to be made.
ADDITIONAL REQUIREMENTS: In addition to the above, any and all other duties and responsibilities are to be performed as required and consistent with this role.
This role may require some work outside of regular hours.
We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at Adore Beauty has a responsibility to contribute to the advancement of the organisation by undertaking other assignments, projects, etc.
as required.
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