Solution Design Managers are responsible for engaging and liaising with the business areas and customers to articulate process improvements and problem resolutions.
Solution Design Managers exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff.
Responsibilities of the role include but are not limited to: Lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow.
Lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing.
Develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention.
Oversee the development and implementation of the ICT solution.
Highlight and identify gaps in existing functionality.
Highlight and identify functional interdependencies.
Undertake and contribute to business management, strategic planning and workforce planning.
Assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility.
Ensure project deliverables and milestones are met on time and within budget.
Manage team contribution to costing process report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance.
Monitor and manage work output and quality against established performance standards through interpretation of quality analysis and reporting.
Encourage innovation, continuous improvement and manage and support change.
Contribute to and influence ICT strategy resolving conflicts as needed.
Build action plans and make operational decisions on policies, tactics and resources critical to the business.
Prepare and review a range of written material including technical and corporate documentation.
Collaborate with a broad range of internal and external stakeholders to achieve project outcomes.
Engage and partner with other agencies and service providers to build service delivery capability.
Attend interagency meetings and forums to influence business outcomes and share information.
Exercise delegation in accordance with legislation and guidelines.
Primary Knowledge, Skills, Systems, Tools required for role include: BPMN#J-18808-Ljbffr
