Eoc Duty Analyst

Role: EOC Team Member Key Responsibilities: Conducting 'eyes on glass' monitoring and situational awareness of client's IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events; Raising Incidents via the client's IT Service Management Tool; Making required updates to external System Availability dashboards; Coordinating Application maintenance page stand up and take down across the MVE as requested by the client; Applying business intelligence to form business, operational and executive views for reporting; Monitoring the Environment against an agreed threshold; Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure; Assisting the ESM Service Provider with the ITSM and SIAM processes; Logging Infrastructure events where necessary; Providing proactive notice to avoid Incidents; Providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by: Identifying Event Management and System health thresholds; Raising Incidents after determinisation; Working with the responsible resolver groups or Incident teams to support the resolution of Incidents; Engaging with the Service Desk and client teams to assist with information and communications; Job Qualifications: Work Experience- 1-6 Years Systems/technology/methodology – Monitoring systems dashboards, ITSM Service Now tool, ITIL methodology, MS office Qualifications in Computer Science, Engineering or similar areas 1+ years of IT experience minimum Basic understanding of ITIL methodology Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.
This role requires shift work.
Shifts will be rotated after every 2-3 weeks as per the policy.
#J-18808-Ljbffr