Make a meaningful impact on regional communities Lead the student experience in an established brand Enjoy the lifestyle benefits in Mildura and surrounding regions For more than forty years, Suni TAFE has been helping Sunraysia communities thrive by empowering local students and supporting local industry.
Passionate about giving everyone in the region the opportunity to undertake quality and reliable vocational training, the organisation offers a diverse range of programs from pre-apprenticeships and accredited short courses to certificates and advanced diplomas.
Suni TAFE has grown to become the largest educational provider in north-west Victoria.
Always planning for the future of their students and the region, Suni TAFE is focusing on the horticulture, transport, logistics, automotive and health industry sectors, which have been identified as key growth areas in the region.
Reporting to the Chief Executive Officer, the General Manager Student Experience is accountable for the end-to-end student lifecycle from student recruitment, enrolment and onboarding, support services throughout their time as a student, and ensuring the best employment opportunities are offered post-graduation.
You will ensure the student experience value chain delivers a high-quality outcome to enhance the reputation of Suni TAFE for the educational experience.
Leading a team of five direct reports, you will drive a student centric model of customer service across touchpoints including campus reception, phone contact enquiries and online support.
You will leverage stakeholder partnerships with industry, employers and other educational providers to improve the performance of Suni TAFE, ultimately positioning them as the region's major vocational education training provider.
Driving a student-centric focus across all operational functions, you will build a reputation for educational excellence, alumni activity and student success.
A highly regarded executive leader with experience in leading and driving customer experience, you will bring leadership and management experience from a large environment within the education, public sector, or private sector.
Having demonstrated the capability to drive and implement change across an organisation, you will manage a range of change projects under pressure within a strategic framework.
You will lead a high performing team in the delivery of customer service, ultimately improving student satisfaction rates, enabling students to study and improving employment outcomes of graduates.
To view the Success Profile for this role, please copy and paste the following link into your browser: For a confidential discussion, please contact Natasha Diamond on 0412 822 348 or Christopher Hughes on 0431 861 230 at Davidson Search & Advisory.
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