At Microtech DPS, we're driven by our mission to lead through innovative technology transformation, so that together, everyone succeeds.
As a progressive and regionally rooted business technology partner, our multi-disciplinary business provides IT Hardware and Software, IT Services, Managed Print, Cyber Security and Digital Transformation Services.
We're a vibrant team of real, passionate, and empowered professionals, who enjoy forging lasting partnerships with our customers based on trust, dependability, and meaningful connections.
ABOUT THE ROLE As our Head of IT Systems & Infrastructure, you will lead a geographically dispersed team of level 3 IT professionals (engineers/architects) responsible for designing, implementing, and maintaining complex IT systems and infrastructure.
Technologies you will be working with day-to-day include: Microsoft 365 Autotask PSA Veeam Fortinet HPE Aruba You will lead from the front – overseeing the team's day-to-day operations as well as applying your technical expertise in the design and delivery of solutions for our diverse range of clients and supporting organisations IT Strategies and Initiatives.
Reporting to the General Manager – Customer Success, this senior level 3 position is a key role, joining a collaborative and supportive leadership team.
You will be responsible for: Mentoring, providing technical expertise and review to the team to ensure high performance and ongoing professional development.
Encourage innovation and improvement, adopting new technologies and processes to improve efficiency.
Oversee the planning and execution of technology projects, ensuring they align with client's objectives and are delivered on time and within budget.
Identify potential risks and implement security measures to protect all organisations IT infrastructure.
Mentor and develop team members, fostering a collaborative and innovative work environment, and ensuring the team's technical skills remain current.
Manage resources, set performance goals, and conduct regular performance reviews.
ABOUT YOU At least 5 years' experience in successfully leading a technical team (senior engineers, architects or similar) within a Managed Service Provider (MSP).
You are strong leader who leads by example, working collaboratively, openly, honestly with others.
Hold a relevant degree in IT or related field or significant experience in field.
Strong understanding of IT infrastructure Strong service delivery experience and ITIL knowledge.
Excellent communication, customer service, negotiation and influencing skills, with the ability to engage with all levels of management and project stakeholders.
You are a pragmatic thinker and eager to investigate solutions.
WHY JOIN US Unrivalled company culture and market reputation - We've worked hard to cultivate a great workplace culture – you can even bring the dog to the office.
We are a fast growing and impact driven company, you'll get to be involved in charting our growth and progress your own career growth You'll be involved in learning about an implementing emerging technologies Competitive remuneration package which is negotiable based on experience + Car Allowance + $3 K Annual training budget + laptop + phone How to Apply To apply, please click 'Apply' to submit a copy of your CV or Linked In profile.
Alternatively, you can get in touch with us If your application resonates with us, you can expect a call to discuss this opportunity further.
Please have confidence that we treat all applications as private and confidential.
This is important to us.
To learn more about us, go to Recruitment agencies – we're going solo on this one, but we'll give you a call if we need a hand.
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