Housing Services Officer

THE ROLE This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
Based in offices across the state and working across the Western Melbourne Housing Advice and Assistance Team, the role undertakes a range of tasks relating to the provision of housing advice and assistance that may include: Providing support and information on services.
Identifying and assessing Victorians' housing needs and their eligibility for services.
Providing assistance and support to clients in applying for social housing or bond loans.
ACCOUNTABILITIES INCLUDE Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures and standards.
Make appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.
Use influence, negotiation and logical persuasion skills in dealing with clients and stakeholders on all housing matters.
COVID-19 VACCINATION The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances.
As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online.
Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs ( Please apply to submit your interest in this position.
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