Management (Information & Communication Technology) The Manager, Infrastructure Operations is responsible for leading and managing the Technology Operations & Services teams to ensure the effective delivery, support, and maintenance of business and technical services for applications and infrastructure.
This role encompasses overseeing the core revenue management system, online and web applications, and other critical IT systems.
The ideal candidate will possess a hands-on background in technology operations and be experienced in managing and implementing complex IT environments.
The role also includes supplier management and participation in the BTS Senior Management Team.
Key Responsibilities: Leadership & Team Management: Lead and manage the Technology Operations and Services teams, focusing on performance management, staff development, and capability planning.
Foster effective working relationships and ensure the team operates cohesively and efficiently.
Operational Oversight: Oversee the IT operational environment for all systems, ensuring adherence to agreed service levels and key performance indicators.
Manage the development and maintenance of complex, business-critical IT environments that support core business functions.
Strategic Planning & Improvement: Drive continuous improvement initiatives to leverage benefits from contemporary technology services and practices.
Develop and maintain the BTS Infrastructure Plan and roadmap as part of the organization's IT Strategic Plan.
Project & Change Management: Lead and oversee large-scale IT infrastructure projects, ensuring they are completed within agreed timeframes and budgets.
Manage the implementation of infrastructure changes to minimize service interruptions and maximize business benefits.
Policy & Compliance: Ensure adherence to approved policies, processes, and guidelines, and maintain compliance with certified standards.
Act as the Incident Controller for priority incidents, making rapid decisions to restore services and implement workarounds.
Manage a diverse portfolio of contracts for hardware, software, and associated services.
Ensure IT infrastructure procurement aligns with organizational policies and guidelines.
Advisory & Reporting: Provide high-level strategic and operational advice to the CIO, BTS Management Team, and other senior stakeholders.
Report on infrastructure performance, capacity, and improvements, and make recommendations for ongoing enhancements.
Key Selection Criteria: Leadership Experience: Proven track record in leading and developing teams, enhancing organizational performance, and building effective relationships.
Operational Expertise: Extensive experience in managing large-scale, business-critical IT environments, including performance management, capacity planning, and disaster recovery.
Change Management: Demonstrated experience in implementing significant changes to complex IT infrastructure.
Analytical Skills: Highly developed conceptual and analytical skills to address IT matters and risks effectively.
Communication Skills: Exceptional interpersonal, verbal, and written communication skills for effective consultation, negotiation, and report preparation.
Qualifications: Tertiary qualification in a relevant discipline.
Highly desirable: IT project management experience, Project Management and Architecture Certification.
Technical skills: This role will require the person to have come from a hands on technical background and able to still demonstrate their skills and understanding to blend and manage the team.
Additional Information: Travel: Some travel to other work locations/sites may be required.
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