Are you looking for a role that is meaningful and challenging, where no day is the same and you can bring your honed analytical and investigative skills to life? If the answer is yes – then WE NEED YOU! We're looking for people with demonstrated experience in alternative dispute resolution, investigations, ombudsman or case management to join our extraordinary team as an investigator.
This established team uses its dispute resolution expertise to investigate and resolve complaints received between energy and water providers, distributors and their customers with a focus on fair and reasonable outcomes.
What you'll need to succeed: Highly developed analytical and critical thinking skills, being able to quickly see the key issues and make sound evidence-based decisions.
Excellent written, verbal and listening skills, coupled with the ability to highlight important factors, and effectively articulate and summarise the information you have received to a range of stakeholders.
Understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality.
Ability to assess competing priorities, be agile and meet your targets.
Thirst for knowledge and growth, love collaborating with like-minded professionals.
Ability to apply technical and industry knowledge of energy and water to quickly troubleshoot and solve problems, or be self-driven to quickly learn.
In return, we offer: A role that is meaningful and you can make a difference helping others.
Working in a dynamic industry with an opportunity to play a part in the renewable energy transition.
Encouragement and promotion of flexible working programs and hybrid work with life-friendly work hours.
Inclusive team culture that supports each other, collaborates and innovates.
Pathways for individual professional development and growth beyond your core role.
We live and breathe wellbeing with a varied program with something for everyone.
Generous leave entitlements - six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave.
Centrally located office in Melbourne CBD close to public transport.
Your new organisation The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service.
We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.
You'll be joining a close-knit and professional organisation within our Investigations Team.
To apply If you're interested in this opportunity, please email us a cover letter telling us why you're the one we're searching for along with your CV to by Friday, 20 September 2024.
We may start looking at applications sooner rather than later, so be sure to apply today.
If you would like additional support or information to make the application and recruitment process more suited to your needs, please let us know at .
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