It Business Analyst, Supervisor (Senior Specialist) Doh8332

IT Business Analyst, Supervisor This is a permanent position with the flexibility to work from home.
This position is eligible for a 5% monthly pay increase in accordance with WAC 357-01-317 .
The Center for Innovative Solutions and Program Excellence (CISPE) is one of seven key centers in the Executive Office of Innovation & Technology (OIT).
We're the team that supports Innovation, Project Management, Continuous Improvement, Change Management, and IT Business Analysis.
IT Business Analysis serves as the link between IT and agency programs.
We connect the needs of the business with IT solutions by gathering, documenting, and analyzing requirements while ensuring quality through IT testing.
What You Will Do: As the IT Business Analyst Supervisor, you'll lead a dynamic team of IT Business Analysts, ensuring top-notch business analysis and quality assurance for our enterprise-wide applications and tools.
You'll leverage your expertise to tackle the most complex technical assignments, from analyzing and documenting new technologies to guiding your team through intricate issues.
Your role will involve coaching and mentoring staff, aligning their work with our agency's strategic goals, and maintaining high standards in business requirements and testing.
In this position, you'll drive the success of our IT initiatives by integrating feedback from multiple divisions and external partners.
You'll represent the agency on key committees and initiatives, ensuring our IT solutions meet the highest standards of quality and accuracy.
Your leadership will ensure that our systems support the Department of Health's mission to protect and improve the health of people in Washington State, through effective business analysis and quality assurance practices.
Expectations and Responsibilities: Lead and conduct complex business and technical analysis, ensuring requirements are accurately documented and aligned with business needs.
Develop methods and processes for new technologies and cloud environments, ensuring department-wide support.
Collaborate with technical staff to design user interfaces, ensure system modifications, and perform data analysis using ERD.
Guide the team in cost/benefit analysis, acceptance criteria definition, and provide expert-level guidance on standard processes and tools.
Provide senior leadership and strategic direction to the IT team.
Represent the agency in various committees and multi-agency initiatives.
Develop IT policies, standards, and practices, and lead high-risk projects.
Mentor staff, manage performance expectations, and handle staff development and conflicts.
Supervise and manage IT professionals, including performance evaluations, workload management, and staff training.
Develop and implement comprehensive test plans, cases, and schedules.
Maintain high testing standards to ensure software accuracy and quality.
Oversee testing strategies, validate requirements, and lead defect tracking and resolution.
Collaborate with technical staff to design testing processes and ensure adherence to testing standards.
Oversee project schedules, deadlines, and team productivity.
Coordinate system configuration, implementation, and training for new releases.
Participate in routine maintenance and manage service requests to improve system performance.
You Will Be Successful at the DOH If: You embrace cultural humility by honoring diverse perspectives and cultures.
You are committed to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging.
You use an outward mindset to make impactful contributions, blending your personal expertise with collaborative achievements.
You excel at problem-solving and crafting effective solutions while communicating clearly across different mediums.
You are dedicated to customer service and navigate diverse interactions to build strong organizational relationships.
Your technical competence shines, making you an invaluable asset to our team! Location and Flexibility: We value work-life balance and offer the convenience of remote work with occasional in-person collaboration opportunities.
Attending events or working in-office is rarely required and would be scheduled in advance.
This is a remote/home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border.
What We're Looking for – Required Qualifications: To be considered for this role, your IT experience should come from full-time professional employment.
You must meet one of the required qualification options and any additional qualifications included in the required qualifications section.
Additional experience may substitute for education on a year-for-year basis.
Option 1: Eleven (11) years of progressive IT experience in business analysis, testing, or systems development, including: Option 2: An Associate's degree or higher and nine (9) years of progressive IT experience in business analysis, testing, or systems development.
Option 3: A Bachelor's degree or higher and seven (7) years of progressive IT experience in business analysis, testing, or systems development.
Additional Qualifications: Experience in software development processes, including eliciting user requirements, analyzing and documenting business needs, processes, workflows, and creating functional use cases and business rules.
Experience preparing technical documentation such as system diagrams, use cases, test cases, and user manuals.
Experience translating complex technical issues into clear concepts for staff, management, and the public.
Preferred Qualifications: Bachelor's degree in Computer Science or closely related fields such as Management Information Systems, Information Technology, or Informatics.
Experience working with Agile or other iterative development methodologies.
Two (2) years SQL Management Studio tools or equivalent.
Two (2) years of Software Testing.
One (1) year of software training experience.
Professional certification in business analysis.
Experience with Lean practices.
Benefits and Lifestyle: We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle.
Discover more about "Why DOH" by visiting .
Who We Are: At the Washington State Department of Health, we prioritize equity, innovation, and engagement as key values.
Innovation, for us, is more than just a one-time project or initiative—it's about consistently challenging traditional methods to address evolving public health threats.
We're committed to seizing new opportunities, investing in modern technologies, and driving meaningful public health action.
Together, we're building a healthier future for everyone in Washington.
To fully realize this vision, the Executive Office of Innovation & Technology (OIT) was established in 2021.
OIT's mission is to inspire curiosity, foster a culture of discovery, and encourage experimentation and critical thinking.
The OIT team acts as strategic partners to agency employees, empowering programs to succeed.
We accomplish this by: Modernizing data and systems to bring public health technology up to date and beyond.
Developing solutions that enhance and protect the health of all people.
Ensuring health information is both accessible and secure.
Conditions of Employment: I am prepared, with or without accommodations, to do the following: Commit to a full-time 40-hour work week schedule (flexible work schedule requests must be approved by a supervisor).
Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
Perform my job duties either remotely from home or in-person at the designated DOH site location.
Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state.
You must be able to legally drive a vehicle or arrange alternative transportation for state business.
Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
Representation: This position does not have union representations and is not covered by a Collective Bargaining Agreement (CBA).
APPLICATION DIRECTIONS: To apply, click "Apply" and complete the application.
Attach your resume, cover letter, and at least three professional references (including a supervisor, a peer, and someone you've supervised or led, if applicable).
Do not include private information such as social security numbers or year of birth.
Make sure to document your years of experience in this field or area of work along with any tools, applications, software, etc.
listed in the qualifications section of this job posting.
Do attach the following: Resume Cover letter References DD-214 (if applicable) DO NOT include or attach the following: REMOVE personal photos – DO NOT submit any documents containing personal photos.
Transcripts Certifications or Diplomas Projects or Portfolios Letters of Recommendation Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application.
Please remove or cover any personally identifiable data such as social security numbers and birth year.
Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
Questions and Accommodations: If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Shawnelle Goalder at .
For general DOH recruitment questions, email the Talent Acquisition Team at .
Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
SUBSCRIBE to DOH Job Alerts This recruitment may be used to fill positions of the same job classification across the agency.
Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
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