It Ops/Devops - Mexico City

As an IT Ops/Site Reliability Engineer, what are you going to do? Test, deploy and configure new systems; Define and contribute to routine system maintenance procedures; Proactively identify faults both remotely and at sites.
Respond to escalated incidents and guide/perform break/fix activities when errors and faults occur; Liaise with the customer when on-site, remotely and proactively communicate with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved; Provide on-site early life support and training peers and other support teams on the full IT and SW stack; Analyze proactively system performance; Participate in the development of Technical Support Specialists through supervision, coaching, and upskilling sessions, generating a culture of accountability for actions; Create, update, and maintain documentation and contribute to training materials; Be compliant with company policies including Health and Safety, Vehicle use, Expenses etc.
What are the skills and professional experience we're expecting from you? Solid knowledge of network protocols (TCP/IP, HTTP, AMQP, NTP, SNMP); Solid knowledge and experience in automation development (Powershell, Python, Bash); Experience with CI/CD tools (Git, Git Lab CI, Jenkins and Nexus); Solid knowledge in IT security (TLS, Vulnerability assessments, OWASP top 10); Understanding of data stream platforms, message brokers and queues; Proficiency in English; Ability to work under pressure; Experienced in problem-solving; Availability to travel.
Job Type: Full-time #J-18808-Ljbffr