Journey Expert - Onboarding Department: AR Everyday Banking Deposits & Payments Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As a Journey Expert - Onboarding in our Everyday Banking team, you'll play a key role in helping the Onboarding Lead and Onboarding Journey Experts in shaping and executing the onboarding strategy for our EDB customers and setting the tone for the way in which they will engage with their product.
You will seamlessly onboard customers, guide them through their account set up and establish positive early tenure behaviour.
Everyday banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them.
Role Location: 833 Collins Street, Docklands VIC 3008 Role Type: Full time role, 12 Months Fixed Term contract What will your day look like? The role is also responsible for: Support in the definition of processes and technology needed to make the onboarding and set up process as frictionless as possible and working to help execute the ideal best in class onboarding experience.
Supporting in developing the conditions where customers set their ANZ product to front of wallet by enabling instant provisioning to their mobile wallet as soon as the account is approved.
Utilizing historical customer data, define a view of the key traits and behaviours of an engaged customer across our EDB products.
Having experience in data insights, campaign development and change and commercialisation will be highly welcomed, as you will play an important role in collaborating with our value chain partners.
What will you bring? To grow and be successful in this role, you will ideally bring the following: Customer centricity and keeping customers in the heart of everything that we do.
Experience in retail lending or deposit products.
Experience in customer engagement, retention, loyalty or partnerships.
Experience in complex program delivery across large-scale programs of work in a complex environment.
Commercial acumen, experience working closely with operations, risk, finance and legal.
Demonstrated experience working closely with senior stakeholders both internally and externally.
Effective communicator, effectively resolve issues, and remove barriers to success.
Financial services and banking experience.
Adept at fostering a collaborative and high-performing team environment.
Proven expertise in managing program budgets, tracking expenses, analysing P&L statements and identifying cost-efficiency opportunities.
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at ANZ, visit ANZ Careers and searching for reference number 69021.
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