Select how often (in days) to receive an alert: Journey Expert - Propositions & Innovation (Senior Manager) Division: Australia Retail Location: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As a Journey Expert – Propositions and Innovation, your role is to focus on defining and developing impactful propositions that unlock new revenue streams through innovation for great customer experiences across the Everyday Banking portfolio.
Everyday Banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them.
Role Location: 833 Collins Street, Docklands VIC 3008 Role Type: Permanent Work Schedule: Full Time What will your day look like? As a Journey Expert – Propositions and Innovation, you will be responsible for: Identifying, shaping and delivering customer solutions in line with the business strategy, to drive more engagement across the customer lifecycle, improving competitiveness and ultimately improving business performance.
Evaluating the merits of new ideas to improve the propositions that ANZ Everyday Banking offers customers.
Influencing the execution and launch of new customer propositions to ensure intended customer outcomes are met.
Evolve and nurture the Innovation and Proposition process with a continuous focus on improvement, iterating to influence adoption by the Everyday Banking portfolio and related teams.
Developing journey maps that capture end to end CX, including pain points and jobs to be done with a strong focus on identifying opportunities to improve.
What will you bring? To grow and be successful in the role, you will ideally bring the following: Customer obsessed: You wake up every day thinking about how we can create great customer experiences by empathizing with our customers, identifying and being the champion for driving customer benefits and identifying clear customer needs for customer view in end-to-end proposition development.
Commerciality: You are commercial, demonstrated by the ability to use internal data to understand how portfolios and products work, and what are ANZ's the financial levers and drivers of revenue and cost – to maximize productivity and competitive advantage and optimise financial return.
Proposition Development: Ability to lead proposition (innovation) development end to end will be a huge asset for this role.
Translating research, data and customer insights into a customer promise that is valuable to our customers including service, communication and product experiences, resulting in better customer and commercial outcomes.
Growth mindset: You have a continuous improvement and innovative mindset that values shared learning to enable all to reach higher levels of performance and effectiveness.
Discovery & Insights: Ability to lead growth across market intelligence, portfolio economics, business implications and customer insights.
Opportunity Scoping: Ability to ideate, develop and prioritise initiatives which will deliver the Everyday Banking strategy.
Strategic Prioritisation: Reviewing a range of Business Case scoped initiatives and assessing these against organisational resources to prioritise those with the greatest customer and commercial benefit.
CX optimisation: Leveraging customer journey and customer life cycle mapping from the Data/Design functions including a deep understanding of customer needs and pain points.
Go to Market Planning: Ability to influence specific choices and course of action developed by Marketing and Go to Market teams that drive desired business and customer outcomes.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact.
you'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 75696.
Job Posting End Date #J-18808-Ljbffr
