Location: Richmond, Melbourne (Hybrid Flexibility Available) Salary: $70,000 + Super + Commission Are you passionate about real estate and dedicated to enhancing customer experiences? Core Talent have partnered with a market-leading Prop Tech company based in the vibrant heart of Richmond, Melbourne.
Their state-of-the-art offices reflect their commitment to innovation and excellence in the real estate technology space! Join an emerging leader within this space with huge opportunities to grow and ignite your customer success career! This is a full-time permanent position where you can enjoy the flexibility of working both remotely and in their cutting-edge offices.
The Role: The is business is dedicated to revolutionizing the real estate sales process with cutting-edge technology and are looking for someone to help their customers thrive using their innovative platform.
As a Customer Success Manager, you will play a pivotal role in ensuring the long-term success and satisfaction of their customers.
Reporting into the Customer Success Lead, you will manage a shared book of accounts, focusing on customer retention, engagement, and advocacy.
Customer Management: Oversee the success and retention of your accounts by creating and optimizing processes for customer engagement.
Lifecycle Ownership: Manage the entire customer lifecycle, from onboarding through to advocacy, ensuring a smooth and successful experience.
Data Analysis: Utilize data to identify trends and proactively engage with customers at optimal times.
Issue Resolution: Serve as the primary point of contact for managing and resolving critical situations within your accounts.
Business Reviews: Conduct periodic reviews to ensure customer satisfaction, address any technical issues, and promote successful product adoption.
Cross-Functional Collaboration: Work with various teams to enhance the overall customer experience and drive satisfaction and loyalty.
Training & Support: Facilitate product training sessions via Zoom and offer ongoing support based on client needs.
Health Monitoring: Track customer health and create risk mitigation plans as necessary.
Feedback Management: Handle customer complaints and feedback, advocating for their needs within our organization.
Performance Metrics: Meet monthly KPIs and maintain thorough documentation in line with company standards.
Desired skills: Experience: Background in Real Estate or Customer Success within tech is preferred not essential Communication Skills: Excellent communication and facilitation skills with a passion for exceptional customer service.
Proactive Attitude: Demonstrated ability to exceed customer expectations and develop effective plans to achieve desired outcomes.
Client Interaction: Willingness to visit clients in person and build strong, trust-based relationships.
Autonomous Work: Capable of working independently with high self-motivation and initiative.
Problem-Solving: Strong problem-solving skills and a keen desire to continuously learn and adapt.
Must have full working rights in Australia - PR/Citizenship How to Apply: Please click apply with an updated resume over your experience.
For any additional information or if you would like to have a confidential discussion, please contact Mary Sommer on 0412 107 751.
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