Update your details, view your application and progress. Apply now Job no: 534817 Work type: Full time Location: Melbourne Categories: CEO & Senior Management, General Management, Management, Facility Management/Engineering, Project Management, Workplace Experience, Business Development We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better. Seeking a Facilities Management Workplace Experience professional focused on the 'future of banking' to join our team in the position of Key Account Director with a high-profile Banking Client based in Melbourne, employed on a full-time basis. Lead the national delivery of hard and soft FM Workplace Experience. Manage contractual obligations while seeking development and growth opportunities. Responsible for ongoing innovation and strategy to ensure that ISS maintains a sustainable, successful and long-term client relationship. Critical Success Factors: Workplace Experience Leader P&C KPIs (sick leave, LTIF, retention)Budgeted margin User satisfaction score (EUS)Service minded, takes on complex challenges, thrives in ambiguity Min. 10+ years' experience with leading leaders FM industry or experience from banking industry and supplier management Experience with working in a large organisation with several stakeholders with differing expectations and needs Several years' experience with customer relationship sales and/or consultancy sales Experience with budgeting as well as financial management and reporting – and performance management Experience with SLA management and KPI reporting Experienced MS office user To apply for this role please click on the 'apply' link and complete the online application. ISS IS A PLACE TO BE WHO YOU AREEvery ISS employee, or "Placemaker," is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS IS A PLACE TO BECOME WHAT YOU WANTISS is a global workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGERWith over 485,000 employees throughout 46 countries ISS is a company of belonging. ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people. We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com **WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**Advertised: 16 Oct 2024 AUS Eastern Daylight Time Applications close:
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