IT Support Engineer - Level 2 $70-85k + super Looking for someone with roughly 3 years helpdesk experience.
This role can grow into an infra admin / engineer in the future.
This person will sit across IT support, applications & infra projects.
Reporting to the IT Manager, just the 2 of them in the team nationally.
Needing someone who's flexible and personable - the need to be patient and able to translate technical terms to non-technical people in the business.
Training on Wafex's software ERP system (WISE) will be provided.
HP setup. Windows 10 - at beginning stages of Windows 11 deployment project.
VMware + Hyper V.
Azure servers as well.
O365. Any ticketing system experience - triaging and prioritising.
Network troubleshooting - Ubiquiti.
Someone with interest in business systems / automation - may move to Power Apps in the future.
ERP - WISE - highly customised version of MS Dynamics.
Learning & development on offer - will pay to upskill the candidate.
Role will be based in Belmont.
Required to go to the West Swan (warehouse / production site) once a week or once a fortnight.
Open to WFH for the right candidate, they usually do Fridays and sometimes Mondays anyway.
Travel required within Australia for this role - once a quarter.
Option to travel internationally to their other sites may become available in the future.
Looking to recruit due to restructuring, had a sys admin before that was quite rigid in his ways and didn't want to cover a broad spectrum of technology.
About the company: WA family owned business.
150 employees in Australia / 250+ worldwide.
They work with major retailers like Woolies, Coles, Aldi, IGA etc.
They're about to relocate the Brisbane office.
Really solid company culture - they do a lot for the community like volunteering days etc.
Owners are acquiring new businesses and looking to continue their growth - acquired one last year and another this year - this will mean more tech merger/integration projects in the future.
Currently considering building an app for merchandising.
Wanting to see a shortlist of 5-6 people for this role.
Currently have 1 interview booked for this week - came through Naomi's Linked In network - looks good on paper but probs won't be right for the role.
2x stages of interviews:1st - Craig - Belmont office.2nd - COO and Naomi - West Swan office.
IT / Psychometric testing will be sent out somewhere in between interviews as well.
Feedback on CV's will come back within 48hrs - 1 week.
Not urgent, willing to wait for the right candidate.
Wafex , established in 1991, is a family-owned business and Australia's leading flower company.
With offices and farms in Australia (Perth, Melbourne, Sydney, Brisbane), USA (California), Kenya (Nairobi), and Ecuador (Quito), it maintains a global presence across 26 countries, employing over 150 individuals worldwide.
You can find more about Wafex on their website.
Responsibilities include: Providing service desk support to approximately 150 users across Western and Eastern Australia, Ecuador, and Kenya.
Monitoring network and server infrastructure (switches, servers, access points), and applying updates to firmware and software when necessary.
Procuring, maintaining, and troubleshooting end-user devices (desktops, laptops, printers, mobile phones, peripherals).
Managing user onboarding and offboarding processes, including license management.
What we are looking for: 12-24 months of experience in a Level 1 Helpdesk position.
Potential for growth into Application Support and Project Management after 12 months in this role.
A proactive approach to identifying and implementing process improvements.
Ideal for early-career professionals seeking a diverse portfolio of experience.
Strong focus on internal customer satisfaction.
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