We're Civica and we make software that helps deliver critical services for citizens all around the world.
From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve.
If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you.
We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Level 2 Support Analyst at Civica As part of this role, you will have an exciting opportunity to provide Level 2 Support to our esteemed customers in the local government sector.
Your expertise will be crucial in handling any escalations that might arise, ensuring our customers receive prompt and efficient assistance.
Our impressive Level 2 resolution rate highlights the significant role you will play in resolving customer issues.
We are particularly keen on candidates who possess experience in the dynamic asset maintenance industry and have a proven track record in effectively resolving ERP issues.
Your extensive knowledge and skills in these areas will empower you to offer exceptional support and guidance to our valued customers, enabling them to optimize the usability of our cutting-edge solutions.
As a Level 2 analyst you will support customers using the industry-leading inspection and maintenance management solution which has been used by local and state governments for over 20 years.
You'll also have the opportunity to demonstrate your unwavering commitment to maintaining the highest standards, by leveraging your comprehensive understanding and hands-on experience in dealing with state-based road management and maintenance legislation to fully grasp customer issue requirements.
What you will do to be successful in this role You will be closely working with the developers and consultants to support the software and escalations.
You will have familiarity with Software as a Service environments or cloud applications.
You also bring proficiency in scripting languages or automation tools to streamline support processes.
You will also have Basic Technical, Web Platform, Android or IOS application knowledge.
You will have previous Experience in L2 Application support asset maintenance industry (Nice to have).
You are an expert in customer service and problem solving.
We really do want you to bring your whole self to work.
There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch.
We'd love to have a chat and see if you could be a great fit.
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction.
Here's what you can expect: We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special.
Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.
We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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