```html Job Description Support multiple clients - Team providing an opportunity to learn and grow Central location with good work environment Final escalation point and from pre-sales to end to end project implementation Our client is an established Managed Service Provider supporting SMB clients in Melbourne.
The company provides IT support to all sectors, but especially to the construction industry.
About the role Catering to small and medium enterprises throughout Melbourne, you will be supporting a centralized helpdesk as the final technical point of escalation.
You will be the senior most Project Engineer working across pre-sales to end-to-end project implementation.
The expectation from this role is for someone who will take charge of projects and mentor juniors.
Role and Responsibilities: As a key member of the team, you will provide final L4 technical support to problems.
Scope and implement projects, ensuring that customers receive the highest level of service at all times.
A genuine "customer first" focus.
Ability to operate independently and contribute actively as part of a team.
Resolve L3/L4 escalation tickets across technologies such as: Office 365 Admin / Migrations Azure One Drive Share Point End point manager Veeam Sophos Watchguard Sentinel One MS Teams Support multiple clients.
Scope projects and provide technical solutions to clients' problems.
Plan and execute projects across Office 365, server - Azure, One Drive, Share Point, End point manager, backup, Veeam, networking, Sophos, and Watchguard.
Experience and Skills Requirements: At least 8+ years MSP experience supporting multiple customers at the same time.
Ability to multitask and deliver projects for multiple customers with varying IT capability.
Experience supporting and delivering projects across technologies: Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge.
Excellent communication and customer service skills.
Full Australian Driver's License and own car.
On Offer: Competitive Remuneration.
Permanent position.
Good working environment providing a long term career.
Hybrid work environment - 2/3 split between WFH/Office.
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