Employed by: HBBilleting Pty Ltd/Redland Operations Pty Ltd. Direct reports: Nil Effective: October 2024 Redland Overview Redland is headquartered in Brisbane and grows, harvests, packs and markets citrus, pome fruit, table grapes, stone fruit and kiwifruit which are produced on our farms in Queensland, New South Wales, Victoria and Western Australia. Redland is Australian owned with a vision of being the producer of the world's most desired fruit. Our purpose is to relentlessly invest in producing better quality fruit to meet this vision: everybody, every decision, every day. People make our business and we want our people to embody the Redland Values: Make it happen: We take action. We are direct and frank. We plan ahead and deliver on time. We never give up. Built to last from the ground up: We are detail-oriented. We think in decades, not years. We look for opportunities. We do it right first time. Win as a team: We select and build our team for the long term. We put the team first and celebrate the wins. We hold each other accountable. We turn up prepared and ready. Never satisfied: We ask why and challenge the status quo. We are continuously improving. We believe yesterday's success is today's minimum standard. We are always learning. We love it: We take pride in everything. We let our passion drive us. We have a good time. We make every day count. Role Description The Manager – Hillston Backpackers oversees the property management, service delivery, and guest services of the Hillston Backpackers in Hillston NSW. HB Billeting Pty Ltd is a related entity of Redland Operations Pty Ltd. The role will involve the following: Oversee the daily operations of the facility ensuring guests have a comfortable stay. Develop and implement systems and processes to improve operational efficiency. Analyse operational data to identify areas of improvement. Manage budgets and costs efficiently. Ensure profitability of operations are met. Develop and implement emergency response plan. Conduct regular training intervals for staff ensuring they are aware of occupational health and safety requirements. Ensure facility has adequate safety equipment in place. Hire staff members required for operations. Direct staff to ensure property is well managed. Ensure accommodation facility meets or exceeds guest expectations. Resolve guest complaints and inquiries in a timely and professional manner. Primary Responsibilities Property Management Rooms management and allocation of accommodation rooms and units to guests. Hosting. Project management of maintenance and upkeep of rooms and units. Service Delivery Cashier Management & reconciliation. Banking and associated financial activities. Guest Services Reception, check-in and check-out services, transport support. Pastoral care of guests, ensuring guests' needs are delivered and exceeded. Inbound and outbound bookings management. Recreational and social activities and support (i.e. Gym, tours, movie nights). Experience and Qualifications Diploma, Advanced Diploma or Associate Degree. 3+ years relevant experience in Accommodation Management, guest services. Skills Project Management, Inventory Control, Database Management. Competencies Communication Skills: Ability to convey information clearly, concisely, and effectively to different audiences. Teamwork and Collaboration: Capacity to work well with others, contribute positively to team dynamics, and collaborate toward common goals. Stakeholder Engagement: Ability to build trust and rapport to enable a supportive environment for collaboration and foster stakeholder engagement. Time Management: Effective prioritisation and organisation of tasks to meet deadlines and manage workload efficiently. Initiative: Proactive approach to taking on responsibilities, identifying opportunities for improvement, and contributing beyond assigned tasks. Summary of Role Requirements Flexible hours available. 2-3 years of relevant work experience required for this role. Working rights required for this role. Expected start date for role: 18 November 2024. Expected salary: $75,000 per year. #J-18808-Ljbffr