Will you actively create a healthier future for tomorrow? At Medibank we're encouraged to think big.
We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers.
As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders.
We are working hard to create an inclusive workplace and develop Indigenous careers.
About the role We are seeking a Marketing Capability Manager to join the Customer Experience, Insights & Capability team on a 13-month fixed term contract.
This is a newly created role that will be responsible for developing tailored learning solutions required for marketing capability uplift across key competencies.
These solutions are specifically designed for members of the Experience Hub (x Hub) and will support our marketers to drive customer-centric marketing and experiences in pursuit of our One Customer, One Brand quest.
Here at Medibank, we have a huge focus on health and wellbeing.
This means working flexibly and continuously improving our ways of working.
This team is currently trialling a 9 day fortnight, which means putting tools down to focus on something to improve your personal health and wellbeing one day a fortnight.
Day to day, this role will see you: Decide whether you work from home or the office.
We don't have mandatory office attendance at Medibank, but you will need to attend team days and events when they happen.
Understand and champion our capability program, goals, and priorities.
Collect learners' needs and business requirements in agreed areas of focus.
Turn capability insights into actionable and practical learning solutions that are connected to capability metrics and learning outcomes.
Create learner centred content and materials (such as training, tools and templates) using various delivery methods.
Embed materials developed for capability uplift to support effective adoption by teams.
Manage capability projects from start to finish through effective planning and coordination, time management and communication.
Work with internal subject matter experts and external partners to develop learning solutions.
Take some time to recharge – such as going for a walk with a team member, attending a lunchtime yoga class, or blocking out your calendar to attend your child's school assembly.
What about you? This role is ideal for a customer obsessed Marketing professional who has a genuine passion for helping others reach their full potential, combined with experience in creating and delivering engaging training programs, learning solutions and/or resources that improve capability.
Ideally, you will have expertise in digital marketing, integrated marketing strategy, proposition design and development, and/or marketing capability development.
You will be comfortable working autonomously but also understand the importance of collaboration and building effective working relationships with a range of stakeholders.
A career with us At Medibank, we believe work is something we do, not somewhere we go.
Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.
The wellbeing of our employees is our priority.
We encourage you to talk to us about any additional support you may require during the recruitment process, as well as how this role can be flexible for you.
We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via or (03) 8622 5666.
We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.
To find out more, click here.
To start small and impact bigger.
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