Overview About Pen Underwriting
We are a dynamic customer-centric underwriting agency providing outstanding experiences to our brokers and are looking for an Operations Associate to join our Operations team. Our passion for insurance is evident from our response to the first inquiry through all life stages of a policy, including claims handling. Drawing upon our collective knowledge and experience we anticipate the needs of our brokers and their clients, creating innovative products and risks solutions across a broad range of insurance classes. Our products, combined with exceptional service, demonstrate our commitment. Building upon a foundation of mutual respect and a desire to add value for the benefit of our brokers' businesses, we inspire loyalty and long-standing relationships with our brokers.
Role of Operations Associate
The role of Operations Associate is primarily responsible for the following:
Assisting underwriters with the preparation and processing of new business, renewals, and endorsements
Managing underwriting documentation, including policy documents, endorsements, and other related paperwork, ensuring accuracy and completeness
Performing initial risk assessments and data entry for new applications and renewals
Assisting with compliance support, ensuring adherence to regulatory requirements
Handling broker enquiries and providing information regarding underwriting processes and policy status
Acting as a liaison between departments for problem resolution and process support
Collaborating with offshore support teams to ensure quality service delivery
Supporting the development of a data framework and operational effectiveness through data use
Assisting with operational administrative support across business units
Your motivated personality and can-do attitude along with experience in the following are essential for this role:
Minimum 1 year Insurance/accounting/finance industry experience preferable
Working knowledge of Microsoft Word, Excel and Outlook
Excellent communication and interpersonal skills both in verbal and written forms
Superior problem resolution and decision-making skills
Attention to detail
Ability to prioritise workload
Willingness to learn and develop
This is an opportunity to work within a supportive environment where we cultivate a culture of respect, integrity, inclusiveness and professionalism. We value all of our employees equally and pride ourselves on our diverse backgrounds. It is through our culture that we strive to achieve exceptional employee engagement and will continue to do so as our business grows. If this sounds like the type of workplace you would like to work in, apply now!
Compensation and Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
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