We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Product Manager at Civica
As our business continues to expand globally, with our recent acquisition by Blackstone, we have an exciting opportunity for a talented Product Manager to lead the way in developing our cutting-edge Private Health Insurance Software at Civica.
Join our team and be at the forefront of defining the strategy, roadmap, and feature specifications for our PHI software product. This role calls for a unique combination of business expertise, technical knowledge, and a deep understanding of user needs.
As a Product Manager, you will collaborate closely with the Design, Engineering, Services, and Sales teams to deliver products that cater to market demands and drive expansion. You will take ownership of the product roadmap for Civica's PHI product and effectively manage our team of Product Owners embedded within Agile squads.
What you will do to be successful in this role – Product Manager
Product Discovery
– Lead and own the Product Discovery process to uncover customer and user needs and inform feature development
Product Strategy
– With the Director of Product, define the Product Vision and Strategy for the PHI product
Client facing
– Effectively manage client expectations with empathy, understand client pain points and work towards common goals, ensuring alignment of Product vision with business needs
Product Roadmap
– Develop and maintain the PHI product roadmap outlining key milestones. Ensure it aligns with the PHI Product Vision
Feature Definition and Prioritisation
– Define feature requirements (enhancements and new features) based on user needs
Collaboration with Cross-functional Teams
– Work closely with Engineering, Services, Sales and Support to align on goals and deliverables.
Ways of working
– Bring expertise in Agile Development practices & best in class when it comes to building SaaS products
Product Development Life Cycle
– Oversee and own all elements to contribute to the success of the product
We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different
- and we love this about us.
We provide an inclusive , safe, and welcoming environment to all Civicans, new and old. Focus on learning - there are heaps of opportunities to enable you to grow and be your best.
Giving culture
- we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work
- we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job
- Become part of something special. Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.
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