Job Title:
Product Support Engineer
Function:
Service
Reporting to:
Product Support Manager
Scope:
Clarke Energy Ltd
Location:
Clarke Energy Ltd Head Office in Knowsley, with UK and some overseas travel required.
Job Purpose:
To provide Product Support and technical expertise to the Service Department.
Majority of time spent:
Providing technical support to the Service Department, attending sites, diagnosing, and analysing MWM product issues and ensuring a full successful root cause analysis is completed, concluded by an accurate and well presented engineering report.
Responsibilities:
Provide Product and Technical support to the Service Dept under the supervision of the Product Support Manager.
Ensure high levels of technical quality during engineering investigations, utilising best engineering practice and root cause analysis techniques via data collection and analysis.
Offer best practice support to the developing MWM business, creating new processes to enable expansion and improvement of the service provision.
Provide clear and concise technical engineering reports.
Investigate and recommend best practice in Service for pro-active maintenance, providing feedback and recommendations to the Product Support Manager.
Provide technical assistance until completion of all product warranty/concession cases as and when required.
Ascertain, compile and communicate the Service Department Service Bulletins.
As and when required, provide technical support to other internal functions.
Technical/Professional Knowledge and Skills:
Engineering qualification(s)
Data analysis
Report writing
Project Management
MWM product expert
Advanced Excel and Microsoft Office skills
Personal Attributes/Skills:
Good relationship management skills – able to build and maintain positive relationships
Good communication skills – can convey messages in terms others understand
Focused and resolute – will always prioritise the company's best interest
Good organisational skills and attention to detail
Able to work to tight timescales
Able to travel freely, sometimes in foreign territories at short notice
Takes responsibility for own workload
Results orientated.
Essential:
Engineering qualification(s) preferably mechanical bias
Knowledge of good engineering practice
Minimum 5 years Field Service/Commissioning experience.
Good analytical skills
Knowledge of Health and Safety legislation and requirements
Good standard IT Skills (Outlook, Excel, Word, Power BI, Power Point, Navision etc.)
Root cause analysis knowledge and experience
Good English verbal and writing skills
Clean UK driving licence, category B
Desirable:
BEng(hons) degree
Experience in a similar role where problem solving and technical interpretation and report writing are required
Minimum of 3 years in a similar role
Good customer relationship experience
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