Regional Team Leader - Enquiries and Admissions Remuneration: $108,000 excl.
super Do you want to make a real difference for students and industry? Join us as a Team Leader within our Enquiries & Admissions team.
Apply Now! About us: Bendigo Kangan Institute is one of Victoria's largest TAFE providers.
We offer state-of-the-art training centres providing a wide range of courses in a variety of fields.
We foster a culture that is customer-centric , works together and focuses on achieving our best in a healthy and supportive environment.
We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study.
About The Role: As Team Leader - Enquiries & Admissions, you'll be responsible for the effective delivery of enquiries and admissions activities through BKI's contact centre whilst also leading a team of Officers supporting students through initial enquiry to application and enrolment completion.
Further, you'll be tasked with: Managing the daily operations of the Enquiries and Admissions Team in line with the agreed service levels, including course enquiries, application and enrolment processes and other student administration.
Acting as a Subject Matter Expert (SME) and escalation point for matters relating to enquiries and admissions, troubleshooting issues and providing reliable advice to enable staff.
Support a team environment with open communication and productive working relationships to build a culture which fosters engagement and motivation.
We are excited about you because you have: A passion for leading and developing high performing teams you'll bring prior experience in leadership, ideally within the education sector.
You'll also possess: Experience managing customer service workflows.
An understanding of and experience applying regulatory requirements for student admissions in an educational environment.
An understanding of Student Management Systems in application to lead management and admissions.
We can offer you: Attractive work-life balance and flexible work options.
Free onsite parking for most campuses.
Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide.
Counselling support (EAP) and Health & Wellbeing initiatives throughout the year.
Meaningful work that drives positive social impact.
The opportunity to build a career in a world leading vocational education and training sector.
Things we will require from you: Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation.
Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position).
If this sounds like the role for you, we invite you to apply by clicking on 'Apply for this job/Apply now'.
If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact Applications close at 11:59pm on Sunday the 13th of October.
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