We're HESTA - the industry super fund dedicated to health and community services.
We work hard for our amazing members.
Customer Service and Support Full-time Office | Melbourne, VIC, Australia Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.
At HESTA we're a leading national superannuation fund dedicated to people working in health and community services – a growing sector of ordinary people doing extraordinary things, day in and day out, right across Australia.
More than a million Australians trust HESTA with their money.
So together, we invest billions of their savings globally, striving to generate strong investment returns and make a real difference to their financial futures.
About the Role The opportunity – 'Do what you love, and you'll never work a day in your life' #careerswithimpact Bring your authentic & passionate self to this exceptional role.
As our fund continues to go from strength to strength, we are looking for exceptionally passionate Compliance people to join our business.
In this newly created Reportable Incident Specialist role, you will be responsible for the effective and timely investigation.
What You'll Be Responsible For Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals.
Account Retention and Expansion.
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions.
Customer Query Handling.
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.
Skills You'll Need Works with others by being open, clear in communication and listening to achieve goals.
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions.
Service orientation.
Actively seeks and develops strategies to help key stakeholders.
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