Organisation: Department of Justice and Community Safety Occupation: IT and Telecommunications Reference: VG/D02351-SEP Job posted: 10/09/2024 Closes: 24/09/2024 Classification: VPSG6 Job duration: Fixed term until 30 June 2025 – Full time opportunity Salary Range: $134,593 - $180,115 At the Department of Justice and Community Safety, we're looking for people who want to make a difference.
We embrace diversity and strive to have a workforce that reflects the community we serve.
If you think you can do the job and would be a good fit for our department, we'd love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers.
The Department of Justice and Community Safety (the department) is seeking a Salesforce CRM Administrator to provide a critical role within Corporate Services and Infrastructure.
About the Business Unit Technology Services and Data Security (TSDS) explores and employs technology to enable the department's business to function via the use of modern, appropriate platforms, products and services.
It supports enterprise-wide platforms and services including critical applications, networks, telecommunication, call centres, hosting, intranet/internet sites; delivers business and corporate funded projects; and oversees the delivering of services provided by technology service providers such as Cenitex.
About the Role The Salesforce CRM Administrator provides technical, consulting and development support of a new Salesforce case management system.
The role also manages and optimises the application by configuring and customising the platform as well providing support, knowledge sharing and user training.
Some of your duties will include: Maintaining Salesforce applications by provisioning user access, business as usual bug fixes and minor enhancements.
Writing technical documentation, administering Salesforce components, maintaining code and configuring objects to be used in Salesforce solution using best practice techniques.
Providing expert support to users of the systems and to service delivery functions, gathering business operations requirements and delivering effective solutions.
About You To be successful in this role, you will have: 4+ years of relevant Salesforce Administrator experience.
Experience in flows, basic Apex, validation rules, system automation, sharing & security settings, permissions management, formula fields etc.
Strong stakeholder management skills to build and maintain effective relationships.
Qualifications Salesforce Administrator Certification is essential.
Salesforce Certified Platform App Builder, Salesforce Omni Studio Consultant or Omni Studio Developer Certifications are highly desirable.
Relevant tertiary or post graduate qualifications in Software Engineering, Computer Science or Information Technology would be highly regarded.
Appropriate vocational qualifications and certifications e.g., Agile, Software Platforms, Cloud, Service Management or Change Management are highly desirable.
How to Apply Please click the Apply button on this advertisement.
Applications should include a resume and covering letter.
Attachments can be uploaded in.doc,.docx,.pdf,.txt or.rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
To apply for this role, you will be redirected to the Department of Justice and Community Safety job application system.
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