Opportunity snapshot: An exciting, Permanent opportunity has become available for a Senior Business Intelligence Data Operations Analyst.
Reporting to the Business Intelligence Operations, Governance & Quality Manager, Health Insurance, we are seeking an experienced Business Intelligence professional to support our Capability Modernisation transformation program.
We are seeking an individual who can utilise an existing set of reports and analytical tools to support business cases which aim to help us move away from legacy systems and tools to improve customer experiences.
Lead data analytics and advanced analytics within Capability Modernisation to continuously improve how we manage, report on, and use data to drive performance.
Contribute to, guide, and deliver key data reports, extracts, and process improvements to ensure that the Capability Modernisation can respond quickly to changing market demands.
Coach and mentor junior members of the team through best practice and challenging situations.
Support the BI Operations, Governance & Quality Manager, using advanced capabilities to establish a best-in-class level of data quality and reporting tools.
This is a hands-on role but also requires the ability to strategically plan and lead deliveries.
As an experienced BI professional, you will be able to understand, transform and deliver results in an ever changing and complex environment.
You will thrive in this role if you have strong attention to detail and are able to work with complex datasets and models in the context of addressing business needs.
What will I be doing? Delivery of stakeholder Data & Analytics requirements and maintaining senior stakeholder relationships within the Health Insurance business.
Implementation of data solutions that meet the stakeholder expectations and align with the Capability Modernisation Strategy.
Quantifying Net Promoter Score (NPS) survey results to provide the Leadership Team with the ability to make data led decisions.
Support the BI Ops, Governance & Quality Manager to develop and maintain a roadmap of analytical work.
Attention to detail and documentation of outputs to ensure best-in-class data.
Requirements for the role: Experience in SAS, SSIS, Power BI and Synapse suite necessary.
Highly experienced in data analytics, data quality, data warehousing and reporting.
Strong business acumen with strong written and verbal communication skills & ability to engage stakeholders at all levels.
Demonstrated ability to present to large groups, conveying technical concepts.
Tertiary qualifications in Data Science, Statistics, Mathematics, Economics, Computer Science or a related quantitative field.
5+ years technical knowledge and skills across the Microsoft Data Platforms & Data Analytics.
2+ years of experience using Microsoft Power BI (including DAX coding).
5+ years of hands-on experience using SQL to extract and manipulate data for reporting and insights.
Expertise in analysing data sets, quantitative analysis, data mining, predictive modelling and creating data visualisations.
About us: Bupa has a strategic goal of being the most customer-centric digital healthcare organisation, with the use of data as an explicit pillar of this strategy.
The program pillars include: A Customer-Centric Focus - Bupa aims to grow our data products, the data that people have access to and the utilisation of data as a strategic asset that drives our Connected Care, Core Modernisation, and other strategic change agents.
Data Access and Democratization - Ensuring everyone has access to and can understand the data Bupa holds; reducing barriers to entry and make the complex simple for people who want to leverage our data assets.
Support for Access - Help leaders in ensuring easy access to data for people that they work with.
Empowerment - Enabling business people to do their role as owners, stewards, and leaders.
Delivery & Customer Value First - Treat data as an asset to create value for customers and remove barriers to achieving compliance, risk, or other barriers to value.
What's in it for you? As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you'll be challenged and encouraged to innovate.
You will collaborate strongly with colleagues who are committed to delivering exceptional experiences.
We trust, respect and consider everyone, knowing your difference will make the difference.
Other benefits include subsidies on our health insurance, travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical.
You can also access a 'People First' wellness program which provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts.
You'll feel happier & healthier working at Bupa! #J-18808-Ljbffr