Senior Change & Communication Manager Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Change & Communication Manager in our Mobile Lending team, you'll play a key role in orchestrating the change agenda and ensuring effective communication strategies are in place to support these changes. Reporting to the Program Lead and National Change & Business Enablement Lead for Mobile Lending, you will ensure that change is strategically aligned, co-ordinated and well managed with minimal impacts to staff and franchisees, as well as supporting the General Manager, Mobile Lending to manage internal and external communications for the business. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Role Type: 12-month Fixed Term opportunityRole Location: 833 Collins Street, Docklands VIC 3008Work Hours: Full-time What will your day look like? As a Senior Change & Communication Manager, you are accountable for: Creating a comprehensive communications plan for the Mobile Lending business, ensuring clear, consistent and timely messaging that is aligned to Divisional and Group agendas. Producing engaging and informative content for various communication channels, including emails, Town Halls, State Meetings and Franchisee Advisory Council. Establishing and leveraging feedback mechanisms to gather input from staff and Franchisees to refine communications strategies. Developing and maintaining a co-ordinated change agenda for the Mobile Lending business, balancing strategic, tactical and Ba U priorities. Supporting the Program Lead and National Change & Business Enablement Lead for Mobile Lending to prioritise, plan and execute on the change agenda. Engaging with key stakeholders and enablement teams to build support for change initiatives and address concerns proactively. Implementing change management strategies that support the adoption of change initiatives and enable the achievement of business objectives. Monitoring and evaluating change initiatives to assess effectiveness and make adjustments where necessary. What will you bring? To grow and be successful in this role, you will ideally bring the following: Solid experience in change management and communications, with a proven track record of successfully managing large scale change programs. Change plan - a change plan helps manage the change process, and also ensures control in budget, schedule, scope, communication, and resources. The change management plan will minimize the impact a change can have on the business, employees, customers, and other important stakeholders. Project management - the ability to apply processes, methods, knowledge and tools to initiate, plan, execute and control projects, in order to achieve specific business success criteria within the parameters of cost, time and quality. Commercial acumen - the ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value. Impact assessment - the ability to identify future consequences of a current or proposed change on people, processes and/or systems. Communication strategy - knowledge of how to form a plan to achieve communication objectives. This may apply to internal communications, marketing communications and public relations. Stakeholder management - the ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment. You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 78724. Job Posting End Date #J-18808-Ljbffr