Hearsay is building a team in Mexico City and we're excited to hire a proactive Senior Software Engineer to join our team! We are looking for someone with hands-on experience in building and deploying industry-leading solutions to continue helping us raise the bar in our product offering. As a Senior Software Engineer at Hearsay, you'll have the opportunity to influence, architect, and release various end-to-end solutions solving the needs of both end users and internal teams. This is a distributed team, so being comfortable collaborating in a remote environment is critical. Regarding Hybrid Work: We provide a lot of flexibility for working in a way that keeps our employees productive. We have a great office in Mexico City that is available for those that want to work from there, or else with the company provided laptop it's possible to work from anywhere. All we ask in return is being available to work from the office on the infrequent occasions where we have team meetings or out of town visitors, which can be as little as 2-3 days/month. About Hearsay Systems: Founded in 2009, Hearsay Systems is the global leader in digital client engagement for financial services, trusted by leading financial firms including Black Rock, Charles Schwab, and New York Life. Our platform empowers over 260,000 advisors and agents to compliantly scale personalized customer engagements across social media (Facebook, Linked In, X, Instagram), websites, text, and voice. In August 2024, Yext (NYSE: YEXT) completed its acquisition of Hearsay Systems-combining its industry-leading digital presence management platform with Hearsay Systems' compliant engagement solutions across social media, websites, text, and voice. Now, brands will be empowered to manage all digital channels and touchpoints throughout the customer journey—from one single platform. With globally distributed teams in North America, Europe and Asia, we are a tight-knit, dedicated team that passionately believes in our products, people, and culture. About the role: Driving development and improvement of Hearsay functionality, APIs and databases across Engineering to enable various teams' success Owning large parts of critical codebases and becoming a domain expert for your team Working with engineers, product owners, and UI/UX designers to consistently deliver updates and improvements in a continuous release cadence Thoughtfully scaling systems to respond quickly to sustained usage growth Maximizing the value delivered by driving best practices across our technology and team processes Opportunities to travel a few times a year to meet with coworkers in various locations in North America About you: 4+ years of software development experience with big data processing systems or online services Advanced proficiency in at least one programming language (Java Script, Python, Kotlin, etc) Extensive experience working across the technical stack, developing modern web apps, and building systems that scale Familiar with AWS and its key services or deep understanding of equivalent industry tools Dedication toward building stable, reliable, and resilient software Openness to diverse perspectives and collaboration with varied approaches Confidence in sharing your knowledge in group settings and participating in healthy debate Ability to handle open ended problems and ambiguity What your typical day might look like: Commit code for a Python based web application using Django, Javascript, React, and other web related technologies Implement a new feature with accompanying unit, integration, and end to end testing to validate functionality Debug an issue across a wide range of AWS tooling, including EKS, EC2, S3, SQS, Event Bridge, Dynamo Db to own and solve problems end to end Review code in Git Hub or pair program in a Slack Huddle to upskill team members and maintain quality standards Join Zoom calls for various agile ceremonies such as sprint plannings, backlog refinements, board replenishments or similar to incrementally deliver solutions in fixed intervals. Our commitment to diversity and inclusion: Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at: #J-18808-Ljbffr